User Guides
Learn how to use Kounta day to day
Admin Guides
Setup and configure Kounta for your site
Integration Guides
Connect Kounta with the tools you depend on for instant payments, faster accounting, better staffing, seamless loyalty, and more.
Featured Articles
Industry Best Practice
FAQs
Video Tutorials
All Support Guides
Create My Kounta Account Simple steps to create your very own Kounta account
Training your team with Kounta POS Your staff will be trained in no time with these easy to follow training videos
Create your Menu & Manage your Inventory Build your menu into Kounta and start tracking your inventory
Adding your Menu to Kounta
- Add and manage your products in Kounta
- Build the Best Cafe Drinks Menu
- Build the Best Restaurant Food Menu
- Site-specific products and pricing
- Adding Products
- Creating and Selling Product Variants
Set up & Manage your Inventory
- Inventory Management Overview
- Calculating your Cost of goods with Kounta
- Adding your inventory items to Kounta (Purchase formats)
- Stocktaking with Kounta
- Managing Recipes with Kounta
- Tracking Wastage
Connect your Hardware Getting your hardware running smoothly with Kounta is quick and simple.
Setting up your Printers
- Kounta App Printing vs. Intelligent Printing
- Kounta App Printing - Choose and Setup Hardware
- Intelligent Printing - Choose and Setup Hardware
- Setting up Production Printing (aka Kitchen Printing)
- Printing with Kounta on Albert (inbuilt Printer)
- Setting up an Epson m30 Bluetooth Printer with Kounta
Setting up your Bump Screens
Production Printing
Customer Receipts | Tax Invoices
Taking Payments in Kounta Quickly take payments at the counter, at the table or via online ordering apps. Split bills, add tips, save to an account, and more.
Integrated Payments & EFTPOS
- Add and Manage Payment Types
- Payments Integration - Westpac Presto Smart
- Payments Integration - TYRO
- Payments Integration - Commbank Albert
- Payments Integration - Mint
- Payments Integration - Smartpay (Australia & NZ)
Issuing Refunds | Discounts & Surcharges
Account Sales & Bar Tabs
Trading with Kounta & Daily Processes From tracking your covers to a seamless accounting integration - build the workflows you need
Takings, Reconciliation & Cash Management
Service workflows with Kounta
Integrating your Accounting
- Integrate your MYOB AccountRight Live with Kounta
- Integrate your MYOB Essentials Live with Kounta
- Integrate your Quickbooks Online with Kounta
- Integrate your Xero with Kounta
- Accounting Integrations - Where does my data export?
- Integrate your Saasu with Kounta
Kounta Reporting Basics
Customers & Marketing Offer loyalty programs that keep customers coming back
Customer Loyalty, Promotions & Price Lists
- Adding Customers to Kounta
- Adding Customer Contacts in bulk - with .CSV
- Managing Customers
- Set up Gift Cards
- Set up automatic promotions
- Set Up Price Lists
Ordering Ahead & Online Ordering
- Integration - Shopify
- Integration - Bopple
- FAQ - What delivery services can I use with Kounta?
- FAQ - How do I enter payments for orders coming from any third-party delivery service? (Boppl, UberEats, Deliveroo, Grubhub etc.)
- FAQ - Will the payments I accept from delivery services show on my reconciliation?
- FAQ - Will the payments I accept from delivery services show on my payments report?
Something is wrong Support for whenever you need it - night or day
Troubleshooting Hardware or Network
- Troubleshooting network connectivity issues
- Troubleshooting printer issues
- Working with Kounta Offline
- Enable DHCP on Epson Printers - Windows and Mac
- Enable DHCP on Epson Printers - iOS devices
- Changing your Modem / Router
Troubleshooting - Taking Payments & Refunds
Something is Wrong
- Brand Update Guide
- Recycling POS Devices
- Repair Kounta
- Exporting Reports - Cloud Icon is Missing
- Add On - MYOB RetailManager Import Tool
- Browser printing for Google Chrome with Kounta
Kounta Insights Empower your team with the reports they need to make better decisions every day.
Kounta Insights Basics
- Welcome to Kounta Insights
- Enabling Kounta Insights
- Getting around Kounta Insights
- Setting Up Reporting Groups
- FAQ - What is a Reporting Group?
- FAQ - How do I keep track of my open orders under account sales, lay by, and bar tab?
Advanced Reporting
Kounta Insights Live - Mobile App (Pilot)
Kounta Purchase We've made purchasing stress-free and mobile friendly so your whole team will be happy using it
Kounta Purchase Getting Started
- Welcome to Kounta Purchase
- Enabling Kounta Purchase
- Stock transfers: reduce wastage by sharing inventory with other locations
- Setting up order reminders
- Adding your suppliers
- Assigning products to default suppliers
Kounta Purchase Advanced
- Setting up PAR levels
- Setting up recurring purchase orders
- Sync Purchase Orders to Xero
- Sync Purchase Orders to Sage One
- Sync Purchase Orders to Quickbooks Online
- Sync Purchase Orders to Saasu