Kounta Support

Create My Kounta Account Create your very own Kounta account and get set up with these simple steps

Creating your account with Kounta

• ★ Contact the Kounta team for help
• ★ Download the Kounta App
• ★ Create a new Kounta account
• Log in to your Kounta account
• Extend with Add-Ons
• Get your business details into Kounta

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Finding Hardware for Kounta POS

• ★ Kounta App Printing vs. Intelligent Printing
• ★ What Can I Use With Kounta
• POS Register Best Practices
• Using a Barcode Scanner with Kounta
• iOS / Android / Desktop Best Practise

Managing your account with Kounta

• Adding Sites and Registers
• Companies, Sites and Registers Structure.
• Register Settings
• Manage Your Kounta Subscription
• Transfer Ownership of a Kounta Site

Training your team with Kounta POS

POS Basics for Staff

• ★ How to make a sale with Kounta POS
• Edit an order with Kounta - POS Basics
• How to split or merge an order with Kounta
• How to hold an order with Kounta
• Different Ways to Checkout a Sale

Create your Menu & Manage your Inventory

Adding your Menu to Kounta

• ★ Add and manage your products in Kounta
• Adding Products
• Create Products with Variants
• Creating and Assigning Modifiers
• Creating and Assigning Option Sets
• Make Bundle Orders using Option Sets

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Set up & Manage your Inventory

• Add On - Inventory
• Add On - Wastage
• Perform or Import a Stocktake / Stock Count
• Inventory - Recipes and Purchasing Formats
• How Kounta Calculates Average Costs

Connect your Hardware Whether you bring hardware from your previous system or buy new, getting your...

Setting up your Printers

• ★ Kounta App Printing - Choose and Setup Hardware
• ★ Intelligent Printing - Choose and Setup Hardware
• Setup an Epson m30 Bluetooth Printer with Kounta
• Best practice networking for Kounta
• Enable DHCP on Epson Printers - Windows and Mac
• Setup Kounta Production Printing (Kitchen Printing)

Setting up your Bump Screens

• Add On - Bump Screen

Production Printing

• Add-On: Register specific production printing

Customer Receipts | Tax Invoices

• How to print receipts for the current sale or previous sales
• How to Email Customer Receipts

Staff & Labour Management

Setup & Manage your Staff in Kounta

• Adding Users
• Add Ons - Staff Level Order Control
• Managing User Settings

Time & Attendance and, Rostering

• Add On - Time and Attendance
• Integrations - Deputy
• Integration - Tanda

Taking Payments in Kounta Quickly take payments at the counter, at the table or via online ordering app...

Integrated Payments & EFTPOS

• Kounta to Commbank Albert - Setup Albert for Integrated Payments
• Smartpay Integration (Australia & NZ)
• SumUp Integration (UK & USA)
• Blackline Integration (USA, Canada, UK)
• Mint Payments Integration
• TYRO Payments Integration

Issuing Refunds | Discounts & Surcharges

• Getting Started with Refunds & Voids
• Applying Discounts
• Applying a Surcharge
• Add-On - Adjustments
• Add-On: Refund Reasons

Account Sales & Bar Tabs

• Add On - Accounts
• Add On - Bar Tabs - Integrated EFTPOS
• Add On - Lay-Bys (Layaway)

Trading with Kounta & Daily Processes

Takings, Reconciliation & Cash Management

• Process for Starting and Ending a day (Takings).
• Finalise Your Takings - End of Day Reconciliation

Service workflows with Kounta

• Add On - Tables
• Add-On - Courses
• Add On - Tipping
• Register Specific Settings and Workflow

Integrating your Accounting

• ★ Integrate your MYOB AccountRight Live with Kounta
• ★ Integrate your MYOB Essentials Live with Kounta
• ★ Integrate your Quickbooks Online with Kounta
• ★ Integrate your Xero with Kounta
• Accounting Integrations - Where does my data export?
• Integrate your Saasu with Kounta

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Kounta Reporting Basics

• Back Office Reports
• Enhance Workflow and Reports with Tags

Customers & Marketing

Customer Loyalty, Promotions & Price Lists

• Adding Contacts (Customers and Suppliers)
• Contact CSV - Importing and Exporting Contacts (Customers)
• Add On - Price Lists
• Automatic Promotions
• Integration - Collect Rewards
• How To: Entertainment Book

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Ordering Ahead & Online Ordering

• Integrations - Hey You

Something is wrong

Something is Wrong

• Brand Update Guide
• Exporting Reports - Cloud Icon is Missing
• Recycling Registers
• Repair Kounta

Troubleshooting your Products & Inventory

• Add On - MYOB RetailManager Import Tool

Troubleshooting Hardware or Network

• ★ Troubleshoot My Printing
• Changing your Modem / Router
• Troubleshooting network connectivity issues
• Browser Printing
• Working around an Internet or Service Outage
• Wireless Printing

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Troubleshooting - Taking Payments & Refunds

• Adding Payment Types
• Kounta and Commbank Albert - Troubleshooting
• Tipping, Signing and Merchant receipt printing with Integrated EFTPOS
• Applying Part Payments to an Order (Split Payment)

Kounta Insights Insights by Kounta is a soon to launch, real-time business intelligence platf...

Kounta Insights

• ★ Welcome to Kounta Insights
• Enabling Kounta Insights
• Getting around Kounta Insights
• Send, Share & Schedule reports in Kounta Insights