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Refund a Sale

Josh -

 

For various reasons, there will be occasions where you need to refund or reverse a sale. The following guide will show you how to do this.
 



How to Process a Refund.

 

- Click on HISTORY

- Select the SALE you need to refund from the list.

- Click REFUND SALE

- Confirm the refund

- Select the REASON for the refund. (Only applicable if the Refund Reasons add-on has been applied)

- Confirm the payment type being refunded
 (typically, it will want to refund the same way the order was paid).

 

refund.gif

 



Related / Additional Information


If you wish to only partially refund a sale, please see this guide.

Please note that if you are refunding a sale that was generated by an add-on (such as Mobi2Go) you may also need to follow a return procedure for that add-on.


 

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