Summary Refund a Sale is a feature used when a Customer asks for a refund for various reasons.
For example, there will be occasions where you need to refund or reverse a sale.
This guide will show you how to do this.
This feature can be used on any type of finalised Sales.
Instructions on how to Process a Refund
Step 1- Click on HISTORY
Step 2- Select the SALE you need to refund
Step 3- Click REFUND SALE
Step 4- Confirm the refund
Step 5- Select the REASON for the refund. (Only applicable if the Refund Reasons add-on has been applied)
Step 6- Confirm the payment type being refunded
(typically, it will want to refund the same way the order was paid).
Minimum Device Requirements (if applicable - Remove if not))
iPad Mini 2 / iPad Air or newer - Identify your iPad model
iPhone 5S or newer - Identify your iPhone model
iPod Touch (5th generation) or newer - Identify your iPod model
Requires Kounta App Version 1.23 or later,
Related / Additional Information
If you wish to only partially refund a sale, please see this guide.
Please note that if you are refunding a sale that was generated by an add-on (such as Mobi2Go) you may also need to follow a return procedure for that add-on.