For various reasons, there will be occasions where you need to refund or reverse a sale. The following guide will show you how to do this.
How to Process a Refund.
- Click on HISTORY
- Select the SALE you need to refund from the list.
- Click REFUND SALE
- Confirm the refund
- Select the REASON for the refund. (Only applicable if the Refund Reasons add-on has been applied)
- Confirm the payment type being refunded
(typically, it will want to refund the same way the order was paid).
Related / Additional Information
If you wish to only partially refund a sale, please see this guide.
Please note that if you are refunding a sale that was generated by an add-on (such as Mobi2Go) you may also need to follow a return procedure for that add-on.