Intelligent Printing mode allows customers to use the advanced features of their Epson Intelligent printer if one is required for their printer setup
This method should be used if you are going to use POS mode to print receipts on a Windows, MacOS or Commonwealth Bank Albert device.
If you are only using iPads, iPhones, iPods or Android devices to run your POS and print receipts we would recommend going with Kounta App Printing mode.
- Allows printing and cash drawer control on Windows, MacOS and Albert devices
- Requires at least one of the following 'Intelligent' printers in your printer fleet to function
- Epson TM-T82-i Intelligent Cloud Printer
- Epson TM-T70-i Intelligent Cloud Printer
- TM-T88V-i Intelligent Cloud Printer *
(*not to be confused with the TM-T88VI which is not supported by Kounta)
- A bit trickier to setup compared to Kounta App Printing mode.
- Does have some very strict requirements for networking - see our Best Practice guide.
Set up your Printer
Before commencing it is important to confirm the exact type of printer you have.
Epson intelligent printers can be identified in 2 ways:
- The model number will end with '-i', Example TM-T82ii-i
- Intelligent printers will have extra ports in addition to Power, Ethernet and Cash draw ports on the back such as USB.
Start off by connecting your printer. Please note that Kounta can *only* use your printer if it's connected to the Ethernet port so we will ignore the USB cords
There are typically two or three cables that need to be connected to your printer, and obviously the paper roll will need to be inserted as well.
(Not pictured are the various USB ports -- please ignore these on your printer)
- Connect your network cable to the Ethernet Cable slot. When working, this port should always have a solid green light. If you do not have a solid green light please check the cable goes to your router, and follow our DHCP guide
- If you are connecting a till drawer to this printer, it will connect to the Cash Drawer (or DK) port.
- The Power Cable will connect to the port we've labelled here.
Once your cables are all connected, drop the roll of paper in, and turn on the printer.
As long as you have a green light on your network port you should be ready for the next step.
Get the Printer talking to your network
Once the printer is turned on, typically it will print a long sheet of paper with a network status print. If it does not do this, hold down the reset button until it advises you it is resetting it's network settings.
Once it's done that, we need to check the long receipt for the printer's IP address.
This can be a bit tricky to find but if you look under <Wired TCP/IP> it will be there.
So in the above picture we can confirm that the IP address for the printer is 10.0.2.92
So what we do now is we open up a web-browser such as Google Chrome and we type in printeripaddress/PrinterConfigurationPage
Or in this case 10.0.2.92/PrinterConfigurationPage
It will then ask you for a username and password.
By default these will both be 'epson'
If you are then taken to a webpage that has Epson logos all over it, congratulations we can confirm your printer is working!
Getting your Intelligent Printer to talk to Kounta
So in the above step we made sure that the Intelligent Printer is on your network, and running.
Now we just have to add it to Kounta.
- Go to Back Office
- Go to My Site
- Go to Printers
- Then set Production Printing to use 'Intelligent Print Server Printing'
- Provide the address of your printer to act as the 'Server' printer
- Then add a printer. (This printer will be your server printer and must be called 'local_printer')
- Click Save.
We need to set your registers to use Intelligent Printing mode.
- If not already in My Site mode, click My Site
- Click 'Devices' then select your register.
- Set the 'Printers' mode to Intelligent Printing and add your printer's IP address.
Finally, let's check that it works!
- Load up your POS register
- Click Menu -> Sync
- Go to Printing and check that your printer is there.
- Click 'test' next to local_printer
- NOTE: The first test may fail, and a shield icon appear in your address bar. Click the shield, click 'load unsafe scripts' then try the test again. This can be fixed permanently by following this guide.
That should be all there is to it!