Manage Kounta Subscription - Upgrade / Downgrade
Looking to grow your company with more sites? Or growing with a new concept under a different company? Then our guide to Companies, Sites & Registers will help you manage your growing team.
If you need to add or manage credit card details or bank details for the billing of your Kounta subscription then our guide on billing management will help you.
This guide will help you easily upgrade or downgrade your account.
Pro Tip - Changing Sites and Companies is something managed by Site & Company owners with Admin access only. We also don't take credit card details over the phone or via email - just to ensure that your details are as secure as they can be - it is all handled by the same seriously secure tech that manages other awesome platforms - like your Netflix ;)
What's in this guide?
Upgrade / Downgrade My Kounta account
Whether you are upgrading or downgrading, you will find these settings in the same section.
1. Head to the Subscriptions page
2. Select the site you wish to upgrade from the list
3. Select Change plan for the Kounta product that you are upgrading
4. Select the plan you want and you are good to go.
Pro Tip - The option Downgrade to Lite is useful if you wish to downgrade to the free Lite plan whilst you are taking a break from trading.
Pro Tip - If you see an error that you have too many registers to downgrade, then you should read the below section on how to delete a register.
Delete a register
You might have seen an error when you tried to downgrade saying that you have too many active registers to downgrade. If this is the case you can delete the required number of registers from the Registers page in the back office.
1. Select the register you wish to delete by opening its settings cogwheel (on the right)
2. If your register was previously assigned to a device you will need to select Unassign Register
3. Select Delete Register
Delete a site
This is a not something you can undo. So please make sure you are not making a mistake. If you need to keep your sales data your can downgrade your account to our free lite account or at the very least have you exported your reports from Kounta yet?
1. Head to the Subscriptions page
2. Select the site you wish to delete
Are you definitely sure? - There is no undo for this decision
3. Select Yes, delete this site under Need to delete this site?
Pro Tip - If you need to completely remove a company from Kounta you will need to contact oiur team at firstname.lastname@example.org to process the request - just so there are no mistakes.
Frequently Asked Questions
Can I easily upgrade or downgrade?
Of course. Upgrading is the perfect way to try out our more advanced features and you can easily downgrade whenever you need to.
What plan should I be on?
How do I pay for my Kounta subscription?
This can be done via credit card or direct deposit. Check out our guide on managing your billing - here we talk about how to enter/change your payment details and also how to pay for separate sites.
What if I get stuck?
What's my next step?
Check out our guide on managing your billing - here we talk about how to enter/change your payment details and also how to pay for separate sites.
If you have just upgraded and looking to add another register to your site, our guide to adding registers should help explain the steps.