Kounta has a built in app cleaning utility that helps to flush out old cached data which may be causing a bug or glitch. It is a great place to start when troubleshooting. 

Please note that there is no data loss in this process as long as your register is online. Do not perform a repair if you are experiencing connectivity issues.

iOS Devices:

- Completely exit the Kounta App (double tap iPad home button, then swipe the Kounta App up)
- Head to the iPads Settings and scroll down to Kounta.
- Toggle Repair Kounta On.
- Open the Kounta app again.
- Login and follow the prompts.

Once logged in:

- Go to MySite (left)
- Select Devices (top)
- Find the existing Register you were using, select it.
- Select Recycle Device
- Click Go To POS (top right)
- Select the appropriate register from the register selection screen (Should be highlighted in blue).

Android Devices / Albert:

With the Kounta app open

- Tap the screen with 3 fingers
- Select Repair
- Log back into Kounta

- Go to MySite (left)
- Select Devices (top)
- Find the existing Register you were using, select it.
- Select Recycle Device
- Click Go To POS (top right)
- Select the appropriate register from the register selection screen.

Albert (Display/integrated Payment screen)

With the Kounta app open on the Albert:

- Tap the screen with 3 fingers
- Select Repair
- Log back into Kounta

- Go to MySite (left)
- Select Devices (top)
- Select Display (top)
- Find the existing display and select 'Recycle'
- Click Go To POS (top right)
- Select the appropriate display from the register selection screen.