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Working around an Internet or Service Outage

Josh -

Things go wrong...your internet goes down either in your store, your local area or even as widespread as the whole country.

Sometimes you might still be able to access some websites while being unable to access others, this is usually due to a issue with your internet provider's DNS servers.

Whatever the reason, Kounta have worked hard to provide a strong offline POS experience you can use to continue core trading activities.

We've included some troubleshooting steps if you're at first unable to access the offline POS

IF YOU'RE UNABLE TO ACCESS THE POINT OF SALE

Accessing Via Web Browser on iPad, Android, Mac or Windows

- Open your browser

- Navigate to https://my.kounta.com/pos/kounta

- This should load the POS in offline mode if you've been to it before on that computer.

(If the above does not work please disable your WiFi/Internet and attempt to reload prior to re-enabling the connection)

 

IF YOU'RE UNABLE TO ACCESS THE POINT OF SALE

Via the Kounta iPad or Android App

(DO NOT UNINSTALL OR REPAIR THE APP)

- Close the app completely (Double press home screen button, swipe Kounta off the screen)

- Disable your WiFi and Internet

- Relaunch the app and it should load the standard login page

- From there you should be ok to tap Go To POS

- Once you're on the POS you should be able to re-enable your WiFi/Internet connection to retain access 

 

IF YOU'RE UNABLE TO INITATE A CARD PAYMENT USING KOUNTA

Processing payments manually with Tyro terminals

On the Tyro terminal please follow these steps

- Press menu (located under the #7 button)

- Select ‘Transactions'

- Select ‘Purchase'

- Enter amount

- Process Card Payment

- Record the payment as CASH in Kounta to close the sale

 

IF YOU'RE UNABLE TO INITATE A CARD PAYMENT USING KOUNTA

Processing payments manually with CommBank Albert terminals

On the Albert terminal please follow these steps

- With Kounta Open, Two finger swipe down from the top of the screen 

OR

- Tap the small button located on the back of the Albert 

- Select Home

- Select Payment App

- Input Sale amount

- Select OK

- Process Card Payment

- Record the payment as CASH in Kounta to close the sale

 

Below is a showcase of offline trade with Kounta. 

 

For more information be sure to contact us via support@kounta.com or by submitting a request from the Support Centre

Have more questions? Submit a request

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