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Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Working with Lightspeed Offline

To cope with the demand for different types of businesses all over the world, Lightspeed has been built to run online or offline.

When offline you still have access to core selling functions and all your sales information is securely stored locally on your device, once back online it is automatically synced with the cloud. For more info on trading offline, check out the guide below.

 

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What’s in this guide? 

If your Register is showing as offline

What can I do whilst offline?

What can't I do whilst offline?

Taking EFTPOS payments whilst offline

Manual payments with Lightspeed Payments terminals

If you’re unable to access the Point of Sale whilst offline

How can I avoid going into offline mode?

 


If your Register is showing as offline 

This means you're offline right now.

The above icon will show briefly if the register you are using has disconnected from the network.

You might see this when you open the app for the first time as it connects, or if you are swapping between apps on an iOS device (Apple disconnects the internet connection when you switch to a different app) - if this is the case it will reconnect in a few seconds.

 

If, however, this does not quickly resolve then you may need to Troubleshoot your Network connection to get your registers back online.

 

Keep me handy for future reference - Troubleshooting your Network connectivity issues

What can I do whilst offline?

Lightspeed was designed to keep rolling whilst still offline. Sales placed whilst offline will cache on the register and send it to the cloud when you are back online.
So will still have the ability to do all of the following;

Take a look at our guide for taking manual payments with Lightspeed Payments.

Here's how to add a manual payment method so you can close off your orders.


What can't I do whilst offline?

Some of Lightspeed's features rely on an ongoing internet connection to communicate, so you may be unable to perform the following actions;

  • Place an order on a customer account - the account is confirmed each transaction
  • Connect new printers to your site (your existing printers will still operate as normal)
  • Check your live reports from the back office - the sales will be cached and will sync to the Back Office when your registers are back online
  • Check your Sales History - to reduce the space on the device, this report data is stored in the Back Office until needed
  • Perform an end of day takings/reconciliation
  • Integrated payments - these will need to be made using a Manual Payment type.
  • Syncing orders between registers
Note - Changes to orders will NOT sync between Registers while you're offline. The recommended practice here is to use only specific registers for specific orders/tables

Pro Tip - You will want to make sure that you have synced your registers with Lightspeed at the end of each day so that you can finalise your takings, view your reports etc.

 


Taking EFTPOS payments whilst offline

If you are in an area prone to unstable connection, then we recommend looking for a payment provider who offers a 3G backup. One of our Payments experts can help point you in the right direction.

You can still take EFTPOS orders on the POS whilst offline, but you will need to use a manual payment type to do this.

Manual payments with Lightspeed Payments terminals

We've got a thorough guide on taking manual payments with Lightspeed Payments, right here!

Your Lightspeed Payments terminal may have a 3G or 4G backup built in, switch to the mobile connection following this guide.

Manual payments with Tyro terminals

Using Tyro Payments? View our guide here.

 


If you're unable to access the Point of Sale whilst offline

 

If your internet goes down overnight, you may be unable to access the Point of Sale when you start your day.

The fastest workaround to this is to hotspot your register to a phone or other wifi source to log in to your POS and then reconnect back to your standard local network so that you can continue to trade in offline mode.


How can I avoid going into offline mode?

We often get asked how to stop the internet from going down, and while we are not wizards, we do recommend choosing a solid router with 4G backup.

This feature allows your traditional fixed line connection (ADSL/Coaxial/NBN/Fibre) to fall back to a cellular connection in the event of a network interruption. A great strategy for areas prone to an unstable connection.

Did we mention how much better Australia’s mobile network is compared to the fixed line?


How long will I be able to keep my app in offline mode?

We recommend only operating in offline mode for up to 7 days. This is to ensure no data is lost or overridden. 


What's my next step?

If your network seems broken after you just got a new router - there may have been a few things you missed when changing your new router

 

Think you might need a stronger network? Our tech pros have a couple of tips & tricks to follow when setting up your network

 

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