How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Tipping, Signing and Merchant receipt printing with Integrated EFTPOS

 

With an integrated EFTPOS terminal, you may at times wonder where your customers need to sign for their credit card purchases, where they can enter a tip or, where the EFTPOS receipt will print. These settings will answer those questions.

  

Still investigating your EFTPOS solution?  If you are still investigating which EFTPOS Integration is best suited for your business, you can look at the Lightspeed Payments page or Talk to a Payments Expert.

payment_2.PNG 


What's in this guide?

 

Before you begin

Tipping, Signing and Merchant receipt printing with Integrated EFTPOS 

Frequently Asked Questions 

 


Before you begin

 

Before you change these settings, you will want to make sure that you have either Lightspeed Payments or your third party EFTPOS integration set up and configured.

 


Tipping, Signing and Merchant receipt printing with Integrated EFTPOS 

 

You can find these settings under the settings for each register profile on the Registers page of the back office.

 

Our guide on Register Settings also covers these settings and the other possible advanced settings available.

 

Signature, Tipping and Merchant Copy

Note: These settings are more relevant for third party integrations.
Lightspeed Payments will always print the merchant copy to the POS receipt, and will not request a signature on the screen.

 

 

Tip & Sign on Screen Tip & Sign on Payment Device Tip & Sign on Receipt Don't do anything
Signatures and Tipping will prompt on the Lightspeed Screen and then print to your POS receipt printer

Note: For Lightspeed Payments the POS will not request a signature.
Please also be aware this function can conflict with "On Terminal" tipping where the customer is asked to tip directly on the payment device.
Your Signatures and Tipping are handled by your EFTPOS device.

Note: For Lightspeed Payments this will fall-back to the 'On Screen' method even if your terminal has an integrated printer.
"On Terminal" tipping should be enabled if you want the user to be prompted for a tip.
Your Signatures and Tipping are printed on your POS receipt printer, integrated with the tax invoice from that printer.

A merchant copy is also printed.



No merchant copy is printed

Note: For Lightspeed Payments this will fall-back to the 'On Screen' method.
POS Receipt Preview: POS Receipt Preview: POS Receipt Preview: POS Receipt Preview:
N/A N/A

 

 

Show Tip And Total Line

As the description implies, this will show a tip and total line on your subtotal receipts - For more information on Tipping with Lightspeed POS you should check out the guide for our Tipping add-on

 

Show Signature Line

Want your customers to sign their approval on the subtotal receipts? Then toggle this switch to Yes.

support_tip_sign_receipts_002.png

 

 

Pro Tip -If you are changing any register settings, don't forget to update you POS with a quick Sync.

 

 

What does tipping look like on the POS?

 Check it out:

IMG_514DCE059DEB-1.jpeg

 

 


What's my next step?

 

Finalising your takings with Integrated EFTPOS in the mix is now super easy - our walkthrough on finalising your end-of-day takings will show you the steps.

 

Have you started looking at getting the rest of your hardware connected with your POS? If not, you should look at what hardware you can use with Lightspeed

 

Stuck on how to complete a refund on POS? We have a guide for that > Refund a sale on Lightspeed POS

 

 

Browse more topics

Was this article helpful?
1 out of 5 found this helpful