Kounta is a cloud based platform and utilises network printing, as such it requires a stable local area network (LAN) and internet connection (WAN) to ensure the best performance.
It is important to ensure any printers are plugged directly into the Ethernet ports on your Modem/Router, these are usually colour coded and numbered similar to the image below. Printers should never be plugged into a port labeled WAN or 'Internet'. Once a printer is connected, look for activity lights on both the printer and modem/router to confirm connectivity (Green/Amber lights).
For best performance Kounta recommends a stable ADSL2+, Cable (HFC), Fibre (NBN), 3G/4G/LTE connection. If you are aware that your connection often drops in and out Kounta will still operate in offline mode, read more about offline mode here.
For best performance, attempt to limit the amount of bandwidth contention on your Kounta network, or to use an analogy, if you have a water pipe, limit how many taps are open, every extra tap reduces your water pressure. Streaming audio, video or operating a guest network may impact your network.
We do not recommend running streaming services such as Spotify, Pandora etc on a device which is also running Kounta. As both Kounta and those streaming services are very network dependent, having them run simultaneously can lead to performance issues.
Choosing a Router
Often, service providers will supply an entry level consumer/home grade router which is not suitable for commercial environments. We recommend using a higher grade of equipment to compliment your setup.
When deciding what router is best for your Kounta venue, look for the following technologies and features to ensure optimal performance.
- 802.11ac WiFi - This ensures you are using a router that can talk to your latest generation tablet or computer in the fastest and most reliable way.
- Dual or Tri-band frequency - This allows the router to distribute WiFi signal further and faster while avoiding interruption from competing electronic devices and surrounding networks.
- External antennas - Whilst not mandatory, having a router with adjustable antennas allows you to slightly customise signal direction to suit your venue.
- 4G Fallback - This feature allows your traditional fixed line connection (ADSL/Coaxial/NBN/Fibre) to fall back to a cellular connection in the event of a network interruption. A great strategy for areas prone to unstable connection.
- 4x Gigabit ethernet ports - This allows you to connect your network printers or a network switch to expand the number of hardwired connections available.
- Mesh Routing - In larger venues, look for a router which supports expandable mesh routing. This allows you to add additional wireless access points which mesh together to intelligently create one seamless network.
When setting up your Kounta location, router placement is crucial. This will supply network connectivity across all of your devices. If your location will have roaming registers, use a device (Example: iPad) to test the outer limits of your WiFi range.
- Select a location for your modem/router which is not impeded by large metallic objects or solid walls
- Quality does matter. Generally speaking, more expensive routers have more reliable internals and stronger antennas.
- Do not sit your modem/router on top of devices which may interfere with the WiFi signal such as other electronic equipment e.g microwaves, cordless phone base stations.
Devices to avoid if possible
Our internal testing and feedback from customers has shown that the use of Ethernet over Powerline adapters and wireless range extenders often leads to:
- Missing Dockets
- Delayed dockets
- Printer discovery & setup issues
- Printers randomly dropping in connectivity
For this reason we only recommend the hardwiring of printers using ethernet cables.