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Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Download the Lightspeed App

Kounta's free iOS, Android, and Albert apps turn your iPad, iPhone, Android or Albert device into a full-featured point of sale solution. The app also allows you to quickly access Back Office reports and functionalities wherever you go.

Note - Not yet sure what hardware you can use? Check out our guide on compatible hardware.
Note Watch this video to see the Kounta App in action! 

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What's in this guide?

Download the Kounta App for iPad or iPhone /
Download the Kounta App for Android /
Download the Kounta App for Albert /
Frequently Asked Questions

 


Download the Kounta App on your iPad or iPhone

Download the app and take us everywhere on your Apple device.

💡 Before downloading, you'll need to create an Apple ID. We'd recommend that you keep a separate one for your business devices.

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Once you open the app, you can sign in to your Kounta by Lightspeed account. If you don’t have a Kounta account yet, learn about creating a new Kounta by Lightspeed account here.

 


Download the Kounta App for Android

Android, you say? We are so there.


💡 Before downloading, you'll need to create a Google Account. We'd recommend that you keep a separate one for your business devices.

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Once you open the app, you can sign in to your Kounta by Lightspeed account. If you don’t have a Kounta account yet, learn about creating a new Kounta by Lightspeed account here.

 


 

Frequently Asked Questions

How many devices can I connect to Kounta at a time?

Kounta is cloud-based and can be accessed from anywhere with internet.

Back Office - If you are wanting to make changes to your Kounta Account, view reports, manage users, edit products, view stock, and similar functions, you'll need to access the Back Office. For this part of the app, you can have as many people logged in at one time as you need.

Point of Sale - The number of devices that can access POS (at the same time) depends on how many registers you've set up from the Back Office. It is best to have one register per device that is used to take orders.

 

Should I use a mobile phone or tablet for taking orders?

Mobile devices with larger screens are great for this because you get a better view of everything at once.  Learn more about iPad / Android / Windows Device Best Practise.

 

What will happen if the Internet dies?

We’re all afraid of the internet dying. It’s one of the things that bind humanity.

It’s a good thing Kounta can work offline. Yes, you read that right.

During the period of Internet service outage, data is stored in the device. When the Internet comes back, the data will then be transferred to the cloud and it’s like nothing happened! Learn more about Using Kounta offline.

 


What's my next step?

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