Log in to your Kounta account
Great to have you around!
If you're stuck and need help logging in to Kounta then this guide is here to help, especially if;
- You are having trouble logging in to a new or old account.
What's in this Guide?
Instructions: Logging In to Your Kounta Account
1. Make sure the account is created. If you haven't, learn about Creating a New Kounta Account.
2. You're ready to get started. Go to the Login Page to open your account.
Frequently Asked Questions
What if I cannot log in to my Kounta account?
Here are the possible reasons why you cannot log in to your Kounta.
|You cannot log in possibly because:||What you can do:|
|A. You may be on the incorrect page.||
Make sure you are seeing this URL on your browser: https://my.kounta.com/login
This is how it should look like:
|B. You are using the wrong password.||
On the login page, select "Forgot Password?" It will then ask for your email address.
After which, you will receive an email from Kounta to reset your password. Select "Reset Your Password"
C. You are using the wrong email.
Think back and try to recall if you have changed your email on your Kounta. It's also possible that someone else has done this without informing you (e.g. one of your staff or even your kids- you know how kids are with iPads.)
Fear not. Kounta Team to the rescue! Learn about Contacting the Kounta Team for Help.
D. Browser isn’t playing ball?
|Kounta supports browsing with Chrome or Safari for best performance|
What if I get stuck?
We're with you every step of the way.
These guides are here for easy reference.
But, if you need to speak to the heroes of the Kounta Support Team - we are here for you 24/7 - Call, Email, Live Chat or smoke-flare! But seriously, we try to be wherever you need us.
What's my next step?
Have you updated your business details yet? Learn about Getting Your Business Details into Kounta.