We’ve designed Lightspeed O-Series with scalability and flexibility in mind. As your business grows, you can add registers, sites, and companies with their own unique settings and access them all from a single account.

View the following sections to learn more about the differences between these options and how you can add or delete them.

What’s in this guide?

Overview: Lightspeed account, company, site, register
Add or delete a company
Add or delete a site
Add or delete a register
What's my next step?
Frequently Asked Questions 

Overview: Lightspeed account, company, site, register

Lightspeed account 

The account holder is responsible for the account’s companies and sites. At the account level you can manage:

• Profile information, such as contact details.
• Billing Information, like your Lightspeed subscription and invoices.
• Plans subscribed for each site.

Company 

A company can contain as many sites as needed, and can be used whether your business is a restaurant with one location or a burger chain with several.

A company’s sites will share:

• Currency & tax types.
• A master list of products.
• A master list of people, such as staff, suppliers, and customers.
• Reporting that combines the data from all sites for a quick snapshot of your company’s overall performance.
• Promotions which you can create and run at any or all of your sites.

Site

Each site has its own Lightspeed subscription as well as separate:

• Site owners. This is optional, and particularly useful for franchise groups. 
• Subscriptions, which are billed by site.
• Inventory management, such as stock takes and purchase orders.
• Register layouts and settings.
• Add-ons & integrations. You can, for example, connect each site to a separate account for your accountant. 
• Production printer settings.

Register

The register is the device you use to place customer orders. A register can be fixed to the counter or mobile for table service. Each register can have its own:

• Workflow, such as table ordering or take-away ordering.
• Register specific printing (Advanced workflows).

Add or delete a company

Add a company

1. Log in to your Lightspeed Back Office and select your site name from the tile in the lower-left corner.
2. Select the name of your site from the menu.

3. Back Office will display a list of your companies and their respective sites. Select Manage companies.

4. Back Office will display a list of your companies. . Select Create a new company.

4. Enter your company details and select Save.

Delete a company

If you need to remove a company from Lightspeed, contact our team at support@kounta.com.

Add or delete a site

Add a site

The site has its own subscription (or Lightspeed Plan). 

1. Log in to your Lightspeed Back Office and select your site name from the tile in the lower-left corner.
2. Select the name of your site from the menu.

3. Back Office will display a list of your companies and their respective sites. Select Manage sites.

4. Select Create a Site.

5. Enter a name for your site in the dialogue box and assign it to a Company. Then, select Create.

Delete a site

This is not something you can undo. So please make sure you are not making a mistake. If you need to keep your sales data you can downgrade to a Pause Plan, or at the very least have your reports exported from Lightspeed first.

1. Head to the Subscriptions page

2. Select the site you wish to delete

Are you definitely sure? - There is no undo for this decision

3. Scroll down to Site management. Then select Yes, delete this site under Need to delete this site?

Add or delete a register

Add a register

The register is the device you use to place your customers orders.

At some point you might need to add a new one, maybe because the business is growing and you need to take care of customers faster, or maybe you are changing your workflows (adding a mobile device to start doing table service for instance). 

1. Log in to the Lightspeed Back Office.

2. Click on the Devices page in the Lightspeed Back Office under the My Site tab.

3. Select Create a New Register.

4. Provide a name for your new register such as Dining Room or Front Bar.

5. Select Create.

Delete a register

You can delete a register from your account from the Registers page in the Back Office. This is necessary if you want to, for example, downgrade your account, or if you have too many active registers.

1. From My site tab in Back Office, select Devices. Then select Registers.

2. Select the cog icon next to the register you wish to delete.

3. If your register was previously assigned to a device, select Unassign Register.

4. Select Delete Register.

What's my next step?

• Add products quickly and easily in the Lightspeed Back Office.
• Learn more about the  hardware you can use with your Lightspeed system.
• Customise your POS layout to help your staff navigate your menu.

If you're looking to Upgrade, downgrade, pause or cancel your Lightspeed subscription the linked guide will walk you through how to do that. 

Frequently Asked Questions

How many registers can I add?

You can add as many registers as you need. Contact your Account Manager to learn more about pricing for additional registers. A register can also be reassigned, but can only be accessed by one device at a time. 

What devices can I use as registers?

You can use

• Mobile devices for iOS or Android
• Desktops for PC or Mac

Check out this guide to learn more about hardware compatible with your system.

I want to change devices, can I reassign the register?

Yes. This process is also known as “recycling registers”. However, you can only access a register from one device at a time.

Do I need to create a new account for each site?

No, this is not required. You can have multi-site control from the convenience of one Lightspeed account. View this section to learn more about adding sites.

Do I need to pay for more sites?

Each site comes with its own Lightspeed plan. This means each site has its own Back Office and POS for separate settings and reports.

Do I need to pay for more companies?  

The Lightspeed Plan is subscribed per site, not per company.

For example, if you have two stores (sites) and you are opening a third under a different company, you will get another Lightspeed plan for the third site.

Do I create a new account for each company?

No, you can use a single account for multiple companies and better brand management. View this section to learn more about adding companies.

Can I transfer ownership of my Lightspeed account?

Yes, Follow this guide on how to transfer ownership of your Lightspeed account.

How do I switch companies, sites, registers, Lightspeed apps, or users?

Lightspeed was built to easily manage multiple companies, sites, registers, and apps under one login. Multiple logins can be created to customise what users have access to. Head to our FAQ to learn more.