How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

FAQ - How do I optimise my venue layout using data?

 

Data-driven decisions that create better experiences.

Tables are where customers spend most of their time with your business. So this portion of real estate plays a massive role in creating unforgettable experiences. What if you had the data to determine what works and what doesn't work for your tables?

 

With Kounta Insights - Table Insights, you can derive the data from your Kounta Tables Add-on and use this data to answer key questions like:

  • Are there certain tables that make customers stay longer and order more? Which ones? What’s the pattern? How can I make every table like this?
  • What’s the commonality among the tables where people rarely sit or stay long? What can I do to improve them?

 

cafe_outside.PNG

 


What’s in this guide?

 

Before you begin

Accessing Tables Insights

Tour of Tables Insights

Frequently Asked Questions

 


Before you begin

 

You will need:

 


Accessing Tables Insights

 

1. Launch Kounta Insights from the Back Office

2. From the side menu on the left, select Site Performance

3. Then, select Tables Insights

rep_select_tables.PNG

 

4. Once you’ve chosen a dashboard, remember to choose the appropriate Filters (from the upper left part of the screen) and then select Run - you won’t see any data unless you do this first

2_filters.PNG

 

Note - You can have multiple filters per field (e.g. more than one site or two timeframes) - but keep in mind that this will aggregate the data.

 


Tour of Tables Insights

 

Note - When viewing any of the dashboards, make sure to first enter the right filters (upper left of screen) and select Run

 

1. Tables Overview

Answers: On average, how much is the value of each transaction? (ATV)

On average, how long do guests usually stay on a table? (Table turn-over)

How many guests dine in vs those who have the food to go? (Table Added vs Not added)

3_tables_overview.PNG

 

2. Tables Comparison

Answers: Which table has the highest average transaction value? (ATV)

Which tables have the highest sales value? Which have the most number of sales? 

4_tables_comparison.PNG

 

 

3. Table Summary

Answers: What are the turnover times for each table and how much revenue is being ` generated per minute?

When are the tables the busiest? When are the quiet times?

Which days of the week are the busiest? Which are the quiet days?

5_table_summary.PNG6_table_summary.PNG

 

4. Guest Summary

Answers: Which tables have the highest spend per guest amounts?

On average, how much do guests spend?

7_guest_summary.PNG

 

 

 


What's my next step? 

With Kounta's Tables add-on, you can empower your staff to be more efficient and give your customers a stellar dining experience. On top of this, you can collect valuable data to track your guest count and their average spend by pairing Tables with the Guest Tracking add-on.

 

 

Browse more topics

Was this article helpful?
0 out of 0 found this helpful