How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

FAQ - How do I review deleted orders?

Discover how, when, and with which staff potential customers turn back from their orders. Kounta Insights gives you the no-nonsense data on deleted orders so you’re aware of any sudden spikes in deleted orders.

 

Tracking deleted orders on Kounta Insights is easy, simple, and with three dashboards to choose from - depending on what scope you wish to review.

 

1. Company Overview - Deleted Orders

Get a view on the following (see image below):

  • Value and number of deleted orders on a company level  
  • Daily and by-day-of-the week reporting of deleted orders on a company level
  • Site comparison of the percentage, number, and value of orders deleted

deleted_order_company_overview.PNGdeleted_order_company_overview_2.PNG

 

2. Site Summary - Deleted Orders

Get a view on the following (see image below):

  • Value and number of deleted orders on a site level  
  • Daily and by-day-of-the week reporting of deleted orders on a site level
  • A staff summary and comparison of deleted order total value, total number, and average value of deleted orders
  • A register summary and comparison of deleted order total value, total number, and average value of deleted orders

 

deleted_order__site_summary_1.PNG

deleted_order__site_summary_2.PNG

 

3. Deleted Order Details

This is a tabular report (see image below) showing the logs of deleted orders along with the date, order number, linked staff member, and deleted order value

 

Note - After the upcoming update, you’ll be able to see more details here such as when the order was opened, at which register it was opened, and which register the order was deleted - so stay tuned!

 

deleted_order__deleted_order_details.PNG

 


Access the Deleted Orders Dashboards

 

1. From Kounta Insights, select Deleted Orders

2. Choose from the three dashboards (discussed above)

3. Once you open a dashboard, In the Filters field, select the Site Name (and/or Company Name), Date Range, and etc.- then select Run

Browse more topics

Was this article helpful?
1 out of 4 found this helpful