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Integrating Me & U

We’ve all had our fair share of dining frustrations - busy waitstaff, uninformative menus that lead to disappointing meal choices, and long waiting times to order/reorder/pay. These experiences can lead to customers leaving, never to return. 

But with Me&u, you can say goodbye to all these dining frustrations. Provide in-app ordering to give efficient and consistent service - so that customers keep coming back. The smart menu acts as an attentive waiter for each table, helping customers put together their meal. Customers can view a tailored menu based on their dietary requirements, customer reviews, and recommended meal pairings (a.k.a upselling for you.) Ordering, reordering, & payment is just a tap away on your customer’s mobile device.

If this sounds good to you, then you’re in luck. Kounta POS integrates with Me&u so you can manage Me&u orders with ease.

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What’s in this guide?

Before you begin
Get in touch with Me&u for setup
Process Me&u Orders on Kounta
Frequently Asked Questions

 


Before you begin

You will need a paid Kounta plan.

 


Get in touch with Me&u for setup

1. From the Add-ons Page in Kounta Back Office, find the Me&u add-on.

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2. Enable this Add-on by selecting the orange Enable Me&u button

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3. It will take you to the Me&u webpage where you can fill out a form to get in touch with Me&u.

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Note - you’ll be able to have the beacons set up and your menu uploaded to Me&u with the help of a Me&u rep.

 

Once everything is set up, you can begin receiving Me&u orders straight from Kounta POS.

 


Process Me&u Orders on Kounta

1. When an order comes in from Me&u, you will hear a beep sound and the Orders tab will turn orange, showing an updated number of orders. (see image below).

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New order tiles will flash with an orange border, like the leftmost order tile below:

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2. After you’ve opened the Me&u order, you can either Accept or Reject the order.

  • Accept - select Accept to send the order to the kitchen/bar
  • Reject - select Reject if you need to stop the order from being made.

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3. If new items are added to the order, you will see this prompt on POS - even if you are in another order.

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Once you tap the prompt, the order will open. New items are labelled on the order summary when you see them for the first time. (see image below)

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4. Customers have their card linked to the Me&u app so they can pay in-app. They can also choose to approach the register to pay using other means.

Note - In case customers forget to pay in-app before leaving your venue, you can process the Me&u payment from POS - even after customers have left. Simply select Check Out like normal and select Me&u as the payment type.

Success! You’ve just processed your Me&u order.

 


Frequently Asked Questions

Do I need to pay for this integration?

A paid subscription for both Kounta and Me&u is required, but there is no extra cost to integrate them. To get more information on pricing, you can reach out to Me&u by filling out this short form.

Do customers need the Me&u app for this?

Customers would need to have the Me&u app installed on their phone to be able to place orders from their phone. The app is available from Google Play & The App Store. 

Can customers pay using another payment type (e.g. cash, gift card, QR code, etc.)?

Yes. Even if the order was placed through Me&u, the customer can still choose to not use Me&u’s in-app payment and instead pay through other means by approaching the register. Simply check out like normal then select the payment type you’d like to apply.

Note - Do NOT select the Me&u payment type on POS because this will trigger the Me&u in-app payment. This is only advisable to use if the customer has left the venue and had forgotten to finalise the payment on their app.

 


Now that Me&u is set up, what else might I do?

Looking for more ways to increase discoverability and reach more customers in the digital space? Learn more about Kounta add-ons that you can use for digital marketing and online ordering.

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