How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Integrating MOBI

Want to create a digital experience that is as easy as opening the fridge?

 

Using the MOBI integration will let you get up and running quickly by taking advantage of your Menu, Locations and Trading Times that you have already setup in Lightspeed including

In just a few minutes, you’ll have a populated ecommerce system you can use to make your own digital revenue channels. 

Lightspeed will continue to be the source of truth for menu and pricing information, and updating your online menu just takes a few clicks in MOBI.

 

 


What's in this guide?

Before you Begin

Enable the MOBI Integration

Configuring your Menu

Before you begin

It's important that your menu is complete and organised in Lightspeed first, before you connect with MOBI.

You’ll need to have:

  • An active Lightspeed POS Plan
  • Completed business information on Company Settings
  • The menu you want online uploaded and tested in Lightspeed
  • Your onscreen Modifiers converted into product-linked Option Sets(more on this below)


If you’d like some help making sure you’re ready to go, you can email
support@mobihq.com

 

Enable the MOBI Integration


1. From the Integrations Page in Lightspeed Kounta POS Back Office, find MOBI Screen_Shot_2021-10-05_at_2.29.05_pm.png



2. Enable the
MOBI add-on from your Lightspeed Kounta POSScreen_Shot_2021-10-05_at_2.36.16_pm.png


3. Lightspeed will ask your permission to share your details with MOBImceclip0.png

 

4. Lastly, you will need to create a password for your MOBI account.

Create_Password.png



MOBI will sync your company and site settings across from Lightspeed. When it’s done, you will be able to view your online store and complete your set up.

M2G_Example.png

 

Configuring your menu 

After you’ve imported your menu using the MOBI Add-on you’ll have a great base to work from. You’ll just need to make some tweaks so it works for customers too.

You can do this yourself, or email MOBI for some help.

 

Your first sync will bring across everything in your Lightspeed Kounta POS. To make it ready to go online, you will need to curate the products and relationships by disabling or removing anything that shouldn’t be public-facing.


The MOBI Menu editor mceclip0.png

 

Menus

The top level. Your menus contain all of your categories, products, modifier groups and modifiers. It’s simplest for your customers if you just have one.

 

Categories

Categories are used to group your products. For example ‘Drinks’ would be a category.


Products

The items or meals you’d like to sell. Products can be shared across multiple categories and menus.

 

Modifier Groups

Modifier Groups are groups of choices you want to have on a product. For example ‘Drink Size’. 


Modifiers

Modifiers are the individual options you can choose in a Modifier Group. For example a ‘Small’ modifier. 



Curate your Categories and Products 

Often businesses will offer a streamlined menu online, to maximise margins and keep choices manageable for consumers.

1. Open the Categories tab of your MOBI Menu Editor

  1. Choose one of your Categories
  2. Open Edit Products
    4. Remove and Add products as needed

Check your Display and Internal names

You’ll want to make sure the categories and products you are putting online are clear for your customers.

Display names are visible to customers.

Internal names are not visible. They’re  a more descriptive name for internal tracking in the menu editor

Find out more about Menu Management

 

Keeping your online menu in sync with Lightspeed

After your initial sync from Lightspeed, you can sync again from within MOBI to bring in new products and to update your menu prices. 


Here’s how to sync your menu:

  1. Log in to MOBI
  2. Go to General Settings
  3. Locate the Sync Now button in Store settings


Syncing your menu can take some time, especially if it’s been a while since you last updated. After the Sync is complete you’ll get a summary of updates and new products created.



Managing delivery 

You can manage your own delivery inside MOBI. This lets you set the areas you will deliver to, and any costs related to delivery.

  1. Log in to MOBI
  2. Go to Settings 
  3. Choose Edit under Delivery Settings
  4. Use the delivery zone editor to add areas 
  5. Update your delivery fees and minimum spend.

You can add as many delivery zones and settings as you need. 


Another option is to connect a third party delivery service

 

Set up your account to receive payments 

Your customers will be paying you by credit card, debit card, Apple Pay or Google Pay. You'll need to set up a payments account in our system so we can send you your money.

You’ll need: 

  • Business details
  • Bank account details
  • Form of ID.  

Go to this link and fill in the form (it will take about ten minutes to complete).

The MOBI Support team are happy to help you with setting up your account to receive payments contact them at support@mobihq.com 

 

Receiving digital orders in your Lightspeed Kounta POS

MOBI will send the order straight to your Lightspeed Kounta POS. Your orders are held in Lightspeed until they are accepted. All orders arrive paid. 

Your POS will continuously beep if an order has been received but not accepted. You might need to turn the volume up on your POS.

Add your storefront into your website

There are two options for adding MOBI to your website.

You can:

Add a MOBI one pager (easy)

Or full embed into your website (medium)


You can do this yourself, or MOBI can help you out.

 

Once you’re online, it’s time to start generating visibility. Here’s a few tips to get you started.

How to get found online by using SEO and Google My Business



Frequently Asked Questions

Receiving your payment disbursements 

You’ll receive payments directly into your standard business bank account. Find out more information about receiving payments on the MOBI Payments page. Or contact sales@mobihq.com

 

How to set up Apple Pay™ and Google Pay™ 

You can receive payments with Apple Pay™ and Google Pay™. Just create a ticket with the MOBI support team and they’ll get this set up for you.


Was this article helpful?
1 out of 1 found this helpful