Need to Give a Refund?
All orders are prepaid. The process for refunding an order depends on whether they're new, accepted or closed. In this guide you'll learn exactly how to do that.
What's In This Guide?
If the order hasn't been accepted, you can simply
Reject it at the bottom of the order. This will prompt a refund back to the customer's card.
Accepted and Closed Orders
Accepted orders can only be refunded once they've been marked as
Closed. Once an order's been closed, you can use these steps to process a refund.
Historyon the POS.
- Locate the order using its time or the order's notes. These include the customer's name, "Lightspeed Ordering" and the 4-character app order code.
- Open the order.
Refund Saleat the bottom of the order.
- In the main section of the screen, tap the
- In the model that appears, tap the
Frequently Asked Questions
Are partial refunds possible?
Refund All is the only option that can be used to process refunds.
How long is the default History range on the POS?
History range is 7 days. If you need to refund an order that's more than a week old, , please adjust the date range and you'll be able to find it.
Are refunds instant?
It's important to note that refunds are not instant. It can take a few days for the funds to return to the customer's account.