Lightspeed is a cloud-based Point of Sale which means that it requires the internet to perform a variety of functions.

There may be some cases where you experience issues with some core Lightspeed features like;

• Lightspeed shows a red WiFi symbol on the POS
• Some payments from Integrated Payments are not completing on POS
• Some Online Ordering transactions are failing, particularly when using PassThruPrinting

One of the areas that can help with this is the DNS Settings on your device

How do I change the DNS Setting?

Enter the Settings app on your iOS device.

1. Tap on Wi-Fi.

2. Tap on “i” next to the connected Wi-Fi name or any other Wi-Fi.

3. Tap on Configure DNS.

4. Tap on Manual → Add Server.

5. Next, type the DNS server address (8.8.8.8)

6. Finally, tap on Save.

Note: This changed DNS will keep working even if you temporarily disconnect from this Wi-Fi network and reconnect. But, if you forget this network, it will set the DNS back to it's default settings.