Meal delivery is here to stay! With Lightspeed Delivery, also known as, Deliverect, you can sync your menu on the Back Office to Deliveroo, DoorDash and Uber Eats and have orders sent straight to your POS.
This guide by no means covers the lengths and breadths of customisation Lightspeed Delivery offers. However, it does cover the elements that are mission-critical as part of the setup. Your Account Manager will set up and invite you to your Lightspeed Delivery account so you can get started.
What's In This Guide
Logging in to Lightspeed Delivery | 1 minute
Sync your Products | 1 minute
Create a Lightspeed Delivery menu | 5 minutes
- Set up Lightspeed Delivery menu
- Create Categories and add Products
- Rearrange Categories and Products
Update Product details | 5 minutes
- Restore Product values
Set Menu Availability | 1 minute
Before You Begin
- A Lightspeed POS plan.
- An account with Uber Eats, Deliveroo or DoorDash.
- Your products and offerings added to Back Office.
- An Account Manager to help set up your locations and channels. (If you don’t know who s/he is, please ask Support on 02 8599 2247).
Note - you must complete your Lightspeed Delivery menu set up before your channels are connected.
Logging in to Lightspeed Delivery
- Click the invitation link sent from your Account Manager to go to the log-in portal.
- Login using your Facebook or Google account details.
Note - if you do not have a Google or Facebook account then delete the word "lightspeed" in the link and replace it with "enterprise". You will be able to create new login details.
Sync your Products
Syncs pull through your products from Lightspeed. Without syncing your products, you won’t be able to build your delivery menu on Lightspeed Delivery.
- Go to Locations.
- Select your location.
- Click Sync products.
Create a Lightspeed Delivery menu
Set up Lightspeed Delivery menu
- Navigate to the Menus page in the sidebar.
- Click on the ＋Add New Menu button.
- Choose from Option 1 - Create menu.
- Complete the following fields:
- Menu Image: Upload an image to display on your menu.*
- Menu Name: This name will be shown to customers on your channels.**
- Internal Menu Name (optional): By adding a name, you can easily distinguish this menu. This name won't be shown outside of Lightspeed Delivery.
- Menu Description: Provide additional information about this menu.
- Type: How customers will receive their orders (delivery, pickup, etc). Please note, you will need to contact the delivery partners if you want to offer delivery only.
- Use Products From: Choose which location to use.
- Click on the Save Menu And Create Categories once ready.
*This will not sync to DoorDash or UberEats. Add a Menu Image to the DoorDash/UberEats merchant portal.
**Do not use the terms "Uber", "DoorDash", or "Deliveroo" in your delivery Menu Name if you are going to be using one menu across all the platforms.
Create Categories and add Products
Now is the time to add categories to your menu.
- Click on ＋Add Category.
- Enter a name for this category and optionally a description.
- Click Add Category.
- Once the category has been created, you can add items to it. To do so, click on the + add menu items button.
- Choose the products you would like to add to your menu. You can select multiple at once and search for products. Click on the Add Products button once ready.
Note - Variant products are not recommended for Deliverect as they do not keep their structure. Instead, variants will sync across as individual products, which will include an incompatible Parent product. Option Sets are the recommended method for differentiating between, size, flavour etc.
Rearrange Categories and Products
You can rearrange your categories by clicking and dragging them by the area circled below.
You can rearrange your products by clicking and dragging them by the area circled below. Or, you can sort them by name or price with the Sort Menu Items button.
Update Product details
Once your products are synced to Lightspeed Delivery, you will be able to edit the information, such as the price or pictures, to make the products customer-facing. e.g. You can add pictures of your Products or a description aimed towards your customers, while keeping a more operational version in your POS.
Important- images are not supported through the API to push to Doordash. You need to upload images directly to Doordash through the Doordash merchant portal after you have published the menu if you want images on your menu.
- Click Menus from the Navigation sidebar
- Select the menu you want to modify
- Click on Manage Menu Items
- Click the 3 dots next to the Product you want to modify.
Once you are done, click on Save Edits.
Products will sync with attached Option Sets, these can be found under Attached Modifier Groups, found by selecting a product to modify. From here, you can edit your Options and Option Sets.
These modifications will be visible for your customers on your different Delivery channels yet not in your POS.
Note - if you changed the product description on Lightspeed Delivery, and then you add a new one on your POS, when syncing the products, the description from your POS won't be added to Lightspeed Delivery.
Restore product values
After modifying a product's name, price or description, you’ll see a yellow arrow. To restore one of the fields you modified to reflect POS, just click on the yellow arrow on top of the modified field.
Set Menu availability
Once your menu has been created, you'll need to set its availability - these are the times your menus will be available.
- In Menus, select Manage Availability
- Select Add Menu Availability
- Select your locations
- Click and drag along the times you'd like the menu to run. You can add split-service hours by making multiple blocks on one day. All white space will result in no available menu.
Once your times are set, click Submit. Please note, if you're just updating Menu Availability, there's no 'Submit' button. Simply change the green blocks and then click off the availability builder.
Tell your Account Manager that your Lightspeed Delivery menu is ready and send your customer-facing URLs to your Account Manager by email, so they can start connecting your Delivery channels. Together, you will finalise the set-up of your Deliverect Account and set you live! Follow the guide Going live on Lightspeed Delivery to start testing orders.
Want to dig into more detail with your products and fine-tune your menu? Check out the Advanced Lightspeed Delivery Menu settings guide.
Frequently Asked Questions
How do I connect my delivery channels?
Your Lightspeed Account Manager will do this for you, you'll need to tell your Account Manager that your Lightspeed Delivery menu is ready and send your customer-facing URLs to your Account Manager by email.
Can I use an Option Set within an Option Set?
It's not possible to have what we call embedded Option Sets, however, you can link as many Option Sets to a Product as you like.
Help! The majority of my products are set up as Variants.
Don't panic. Reach out to your Account Manager, they can assist and provide support to reconfigure your products, and set you on the right path.
On the Edit Product page, what is Delivery Tax and Take Away Tax?
GST, there is no need to change these from the pre-set 10%. Deliverect, which powers Lightspeed Delivery, is a global product so allows European customers to set alternative tax rates.