The POS + Payments All-in-One Solution to run and manage your business.
Payments are automatically pushed to the payment terminal and back, ensuring every purchase amount is correctly displayed, paid and recorded inside the POS, reducing double handling, risk of errors and administration.
Contactless - Let guests tap their cards and mobile devices to pay
Safe and secure - End-to-end encryption and built-in PCI compliance.
- 24/7 Support - We’ve always got your back with one support team for POS and Payments.
What's In This Guide?
Setting up Lightspeed Payments | 3 minutes
- Unpairing a Payment Terminal from your POS | 1 minute
Processing payments | 2 minutes
- Enabling tipping on terminal | 5 minutes
- What's next?
Before you begin
- If using iOS or Android devices, you also will need to download the latest version of the Lightspeed POS App on all your iPads.
- Lightspeed Payments is compatible with Apple devices running iOS 16 and Android devices running Android 10 and above.
- Lightspeed Payments is also compatible with desktop devices with Google Chrome as their browser.
Set up Lightspeed Payments
Enable Lightspeed Payments
- Go to Back Office, and select Integrations.
- Then find and select Lightspeed Payments.
- Once opened click 'Enable'.
Connect a terminal to Wi-Fi
|Video Setup Guide||(video coming soon)||Video Setup Guide||Video Setup Guide|
|The unit can be powered on with the power button on the side of the device. It may require charging beforehand (the port is located just to the right of the power button on this image behind a rubber flap).
Paper can be loaded by opening the paper latch as shown.
Note: Integrated payments do not print automatically for O-Series, only Standalone payments. Customer receipts are printed on the POS printer.
|Upon first boot, the terminal will prompt you to connect to your Wi-Fi network.
Simply select the same network your iPad uses and enter your Wi-Fi password.
Note: If this is not the first time you've booted the terminal (and you need to change Wifi networks) go to Settings -> Network -> 5773 -> Wifi and then select your Wifi network.
|Once the system shows it is connected to your Wi-Fi, hit the back arrow on the bottom left corner of the screen|
|Once completed, your terminal will confirm it's assigned store. Press the blue tick|
|The system will then pull down various updates. This can take quite a while (up to 20 minutes) and it may reboot a few times during this process.|
|Once this screen appears, the terminal is boarded, connected and ready to go - it just needs to be paired to your POS. The serial number (for pairing) is on the base of the terminal.|
The steps to add Wi-Fi for these terminals are all identical, the only difference is the screen size and button placements.
|Power on the device by holding down the circle "Confirm" button.|
|Once powered on, the unit will need to be configured. Press the 'Connect' button or the circle 'Confirm' button on the keypad.|
|Swipe down to and press "Wi-Fi"|
|Tap the switch icon to turn Wifi on|
|Click the + icon to add a connection|
|After scanning is complete, select the Wi-Fi network you wish to connect to.|
|Provide your Wi-Fi password and press the circle 'Confirm' key.|
|After making the connection, you will see a Wi-Fi logo on the top left of the screen, and your Wi-Fi connection will have a green dot next to the name. This confirms the connection is active.
Press the red 'X' button on your keypad to leave the Wi-Fi menu.
Press it again to leave the admin menu and go to the home screen.
|We now need to board the terminal. Press the green circular 'Confirm' button on the keypad to proceed. The device will move to a loading screen and download updates. This process can take up to 15 minutes. Once done it will show a 'Lightspeed Payments' screen and you can continue to the Pairing Terminal to POS section.
Like the S1F2, the serial number for the terminals can be found on a sticker on the base of the terminal. The P400 is shown as an example here:
Pair the payment terminal with POS
- Go to POS on any register that you wish to connect to a Lightspeed Payment terminal.
Select ‘Lightspeed Payments’ on the left sidebar menu.
You will see a window showing all the terminals associated with your account.
If don't see your terminals displaying, select Refresh terminal info from the bottom of the window.
Find the terminal that you want to pair to this register, based on the Serial Number and/or Model of the terminal.
The serial numbers can be found on the back of certain terminals or can be found on the device by selecting the number 5 and then pressing the green Enter button.
Once found select Pair terminal
- Wait for POS to pair to your Payment Terminal
- You're all set! At this point, it's best to process a payment through the POS to ensure your devices are set up to perfection and everything is ready to go. Selecting Lightspeed Payments at checkout will allow you to send the payment to the terminal.
Once your terminals are set up, we recommend processing a payment immediately. See instructions Process payment on POS here.
Why? Your first payout can take up to 5 business days.
Process a nominal amount e.g. $10 payment immediately, to kick start the payout process. Once cleared, you will receive your payments the next business day. For more detailed information on getting paid, check out our Support Guide: Getting Paid
Navigating your Lightspeed Payment Terminal
Accessing the Admin Menu
The admin PIN is 5773.
On the S1F2 Terminal:
Simply press the Settings button
For any other terminal:
- Select 1 and then the Confirm key.
|As seen on the P400plus and v400m||As seen on the e280 and e285|
Accessing the Device info
- Press 5 and then the Confirm key.
(For the S1F2 it's just inside the Settings button)
A screen similar to the one shown here appears with the following:
- Model, serial number, and IP address of the terminal.
- Software version and configuration version that the terminal currently uses.
- Merchant account and store that the terminal belongs to.
Unpairing a Payment Terminal from your POS
If you wish to make your Lightspeed Payments terminal available for another register - simply go to the Lightspeed Payments option in the POS menu.
Select 'Unpair' on the terminal paired to your device.
Process payment on POS
Set up Fast Checkout
1. Go to My Site > Site Information
2. Under Site Payment options, choose Lightspeed Payments
Check out with Fast Checkout
1. After entering an order, select the Fast Payments button on POS (the lightning bolt)
2. On the terminal, tap, swipe or insert the customer's card
3. Confirm the payment was successful
Set up Tipping
Enabling tipping on terminal
Before you can start accepting tips on your Lightspeed Payments terminals, you must first enable Tipping from the Lightspeed Back Office.
Please note that if your user does not have 'Admin' permissions, an Admin will need to grant you the Manage Lightspeed Payments permission to adjust this.
- After you enable Lightspeed Payments, you will be able to access the Settings page
- Scroll down till you see Terminal features
- Enable Tipping
Update the configuration of your terminals
To apply the latest surcharge rates, you must update the configuration on your terminals each time you change your rates.*
- Press the Settings button
- Press Configuration
- Enter your Admin Pin (5773 by default)
- If a Configuration Update is available, you will see a blue Update button.
- Select 1 and then the Confirm key to go to your terminal menu (For the E280 model, to get to the terminal menu, select the small square, bottom right Select Admin).
- Choose Config and then Update
This will restart your terminal. Once it has restarted, surcharging will be enabled.
*Your terminals will automatically update each night. However, to start surcharging immediately, follow the steps above.
Process a Tip
- Make sure you have enabled Tipping on the terminal first
- Select the Fast Payments button on POS (the lightning bolt)
- Customers will be presented with the option of 5%, 10%, 15%, a custom amount, or to skip
Transaction and Settlement Reports for payments
After Lightspeed Payments has been enabled, you can access your transaction and settlement reports in Lightspeed Insights as well as the Financial Services Merchant Portal. Not using Insights yet? Check out this guide to get started.
Important Note: The data is not live and is typically showing data up until close of business the previous day. So if today is Wednesday for example, you're seeing data up until Tuesday.
(We are working on delivering an update that can provide real-time updates but this feature remains in development.)
Financial Services Merchant Portal
The overview page is relatively self-explanatory. You will have a balance figure that displays amounts not attributed to a payout yet (note that at this time the nature of this report makes this figure a little misleading because by the time the data is processed a payout is generated unless the figure is too small to qualify for one).
You will also have your most recent payout amount and the date that the payout was triggered.
The header bar also shows Payments and Payouts links which are just full-page versions of the preview tiles you can see on the Overview page.
The Payments view simply allows you to see each individual payment performed with Lightspeed Payments, you can click the timestamp link to see information on that specific payment (including the POS device used to take the payment and the user who was handling it).
Note: A future update will include a hyperlink that will allow the 'OrderID' information to take you to the related sale in Sales Feed.
The Payouts list gives a list of each payout deposited to your nominated bank account. Selecting a payout gives a breakdown of all transactions that form the payout.
Your Transactions Summary shows your transaction amounts within a specified timeframe and displays trends over time.
Your Settlement Summary shows an overview of your net deposit over a nominated time period and the associated fees.
|Created time||This is when the payment was processed on POS with the customer.|
|Transaction Status||The transaction status can be success, pending, or declined.|
|Settlement Status||A settlement status can be paid, pending, in-transit, failed, cancelled or unknown.|
|Net Amount||This is the amount that you receive as the merchant after fees are taken.|
|Transaction Fee||This is the amount that we, Lightspeed, are charging for that transaction.|
|Amount||This is the combined total of the amount charged to a customer plus the transaction fee.|
|Last 4 digits||This is the last 4 digits of the card used by the customer.|
|Transaction type||A transaction type can be a sale, refund, chargeback or void.|
Monthly Tax Invoice
On the 2nd of every month, the billing owner will receive an invoice for their Lightspeed Payments transaction fees. Transaction fees are deducted prior to settlement, so there's no need to make any additional payments.
This invoice details each settlement’s transaction fees and their GST component for reconciliation and tax purposes.
Ready to set up surcharging? Follow the steps in the Lightspeed Payments - Surcharging guide.
Get an overview of the process so you can better understand when to expect your funds, check out our Getting Paid guide.
Frequently Asked Questions about Payments
If I have a problem, how do I reach Support?
Select the '?' in the bottom left corner anywhere in Lightspeed POS or Back Office, and select 'Talk to the support team'.
Then select 'Payments', and you'll be connected with a payments expert.
Where is Lightspeed Payments available?
Currently, Lightspeed Payments is only available in Australia.
How do I see how much is being deposited in my account?
Jump into Lightspeed Insights, select Lightspeed Payments, then Settlement Summary.
Can I pair multiple Lightspeed Payment terminals to one POS register?
Currently, one register cannot have more than one terminal paired. However, several registers can be paired to one terminal.
My terminal has an inbuilt printer - how can I use this?
Integrated payments will provide a 'customer copy' on the receipt printer for the POS regardless of whether the terminal has an inbuilt printer or not. The inbuilt printer will only work for 'standalone' payments and not integrated ones for now.
Can Lightspeed Payments be linked to a Tyro bank account?
No. Only Tyro products can be linked to a Tyro bank account.
What is the transaction fee for each card type?
The fee is static for the majority of credit cards at the rate you were quoted. American Express is set at 2.5%.
Can I restrict certain card types, e.g. Amex?
Yes. To prevent customers from paying with certain card schemes, please reach out to Support with your request and your terminal ID.
Can I set a Static IP address for my terminals?
Yes, you can!
The best way to do this is to have your network administrator use DHCP Static Mapping on your router to achieve this as it causes fewer problems down the line. However, as long as you are aware of the risks this can also be done directly on the terminal.
Please note that if your terminal loses connectivity again we would recommend re-enabling DHCP; our support team don't have the ability to diagnose networking issues and static addresses are brilliant when configured properly but are a substantial headache when not done properly.
On the S1F2 terminal, simply press the Settings icon, enter the Admin pin (5773 by default) then go to Network -> Wifi.
Click the cogwheel on your Wifi network, then press the Pencil icon to get into Edit mode.
Then open Advanced Options.
For all other terminals, you need to enter the Admin screen (For terminals with a keypad: press 9 and then the Green Circle key, for touchscreen terminals press the Menu button and then select Admin).
Then enter your Admin pin (5773 by default).
From there, select Network, then choose Wifi, then select the network you are using.
There should be an option here called IP Settings, Turn off the DHCP switch and after that, you can enter your details. To enter a period (.) press "1" twice.
Will the 4g backup internet on my terminal automatically get enabled if my internet goes down?
Your Lightspeed Payments terminal will only switch to 4g automatically if the wifi signal to the terminal has also disconnected due to the router being down. If your routers wifi is still stable but the internet connection to the router has dropped off, the Lightspeed Payments terminal will stay connected to the wifi network and not automatically switch over. In order to ensure your Lightspeed Payments terminal is able to process standalone transactions through 4g it is important to also switch your wifi network on the terminal off. To do this on P400 and e285p terminals:
- Go to the Admin menu(9 + enter key) and use the passcode 5773.
- Select Network
- Select Wi-Fi and toggle Wi-Fi off using the Wi-Fi toggle switch.
To do this on S1F2 terminals:
- Select Settings > Network.
- Enter your passcode.
- Select Wi-Fi and toggle Wi-Fi off using the Wi-Fi toggle switch.
Where can I find the user manuals for my terminal?
For questions on how to use Ayden terminals, please refer to the terminal user manuals available on Ayden's website.
- V400m user manual
- S1F2 user manual
- e280 user manual
- P400 Plus user manual
- e285p and e285 user manual