The POS + Payments All-in-One Solution to run and manage your business.

Payments are automatically pushed to the payment terminal and back, ensuring every purchase amount is correctly displayed, paid and recorded inside the POS, reducing double handling, risk of errors and administration.

• Contactless - Let guests tap their cards and mobile devices to pay
  
• Safe and secure - End-to-end encryption and built-in PCI compliance. 
  
• 24/7 Support - We’ve always got your back with one support team for POS and Payments.
  

 

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What's In This Guide?

• Before you begin | 2 minutes

• Setting up Lightspeed Payments | 3 minutes
  
  • Enable Lightspeed Payments
  • Connecting to Wifi
  • Assign the terminal to your store
  • Pair the payment terminal with POS
• Unpairing a Payment Terminal from your POS | 1 minute
• Processing payments | 2 minutes 
  
  • Fast Checkout on POS

• Navigating your Lightspeed payment terminal | 7 minutes

  • Accessing the Admin Menu
  • Accessing the Device info
• Enabling tipping on terminal | 5 minutes 
  • Tipping on terminal 

• Transaction and Settlement Reports | 2 minutes

  • Merchant Portal
  • Insights
• What's next?

• Frequently Asked Questions about Payments
  

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Before you begin

• If using iOS or Android devices, you also will need to download the latest version of the Lightspeed POS App on all your iPads.
  
  • Lightspeed Payments is compatible with Apple devices running iOS 16 and Android devices running Android 10 and above.
  • Lightspeed Payments is also compatible with desktop devices with Google Chrome as their browser. 

 

Enable Lightspeed Payments

1. Go to Back Office, and select Integrations.
2. Then find and select Lightspeed Payments.
3. Once opened click 'Enable'.
   
   

   →

   
   
   

Connect a terminal to Wi-Fi

 

Smart Terminal with Printer (Formerly known as S1F2)	Smart Terminal (AMS1)	p400 (No longer sold)	v400 (No longer sold)
Video Setup Guide	Video Guide Coming Soon	Video Setup Guide	Video Setup Guide

 

 

Assigning your terminal to your store

Once connected to Wifi and downloading updates, your terminal may present you with either of the following screens.

A message saying "Unable to setup" or "No store assigned" means there is an issue in the boarding process. You will need to Contact Lightspeed Support to get this resolved.

Alternatively, you may see a screen with a QR code like so:

This is a relatively simple process to complete.

Simply go to Back Office, select Financial Services -> Terminals -> Add a Terminal

Then on the screen that pops up, enter the code on the screen of the terminal you wish to assign.

The terminal will display a loading spinner, before showing the Lightspeed logo.

Once you see the Lightspeed logo, you are ready to proceed.

Pair the payment terminal with POS

1. Go to POS on any register that you wish to connect to a Lightspeed Payment terminal.
   
   

2. Select ‘Lightspeed Payments’ on the left sidebar menu.

   
   
   
3. You will see a window showing all the terminals associated with your account.
   
   If don't see your terminals displaying, select Refresh terminal info from the bottom of the window.
   
   Find the terminal that you want to pair to this register, based on the Serial Number and/or Model of the terminal.

   The serial numbers can be found on the back of certain terminals or can be found on the device by selecting the number 5 and then pressing the green Enter button.

4. Once found select Pair terminal

   
   
   
   
5. Wait for POS to pair to your Payment Terminal
   
   
   
6. You're all set! At this point, it's best to process a payment through the POS to ensure your devices are set up to perfection and everything is ready to go. Selecting Lightspeed Payments at checkout will allow you to send the payment to the terminal.
   

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What's next?

Once your terminals are set up, we recommend processing a payment immediately. See instructions Process payment on POS here. 

Why? Your first payout can take up to 5 business days. 

Process a nominal amount e.g. $10 payment immediately, to kick start the payout process. Once cleared, you will receive your payments the next business day. For more detailed information on getting paid, check out our Support Guide: Getting Paid

Want to enable Surcharging? Read this guide!
Need to enable Pay at Table? Read this guide!
Want to use MOTO payments? Read this guide!

 

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Navigating your Lightspeed Payment Terminal

 

Accessing the Admin Menu

The admin PIN is 5773.

On the Smart Terminal with Printer (Formerly known as S1F2)

Simply press the Settings button


For any other terminal:

1. Select 1 and then the Confirm key.

As seen on the P400plus and v400m (These models are no longer sold)	As seen on the e280 and e285 (These models are phased out)

 

 

 

Accessing the Device info

 

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Unpairing a Payment Terminal from your POS

If you wish to make your Lightspeed Payments terminal available for another register - simply go to the Lightspeed Payments option in the POS menu.


Select 'Unpair' on the terminal paired to your device.

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Process payment on POS

 

Set up Fast Checkout

For the fastest checkout experience, we recommend you choose Lightspeed Payments in Site Information. The Fast Payments on POS guide for more info. 

1. Go to My Site > Site Information

2. Under Site Payment options, choose Lightspeed Payments

 

Check out with Fast Checkout

1. After entering an order, select the Fast Payments button on POS (the lightning bolt)

 

2. On the terminal, tap, swipe or insert the customer's card

3. Confirm the payment was successful 

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Set up Tipping

Enabling tipping on terminal

Before you can start accepting tips on your Lightspeed Payments terminals, you must first enable Tipping from the Lightspeed Back Office.

Please note that if your user does not have 'Admin' permissions, an Admin will need to grant you the Manage Lightspeed Payments permission to adjust this.

1. After you enable Lightspeed Payments, you will be able to access the Settings page
   
2. Scroll down till you see Terminal features
   
3. Enable Tipping

 

Update the configuration of your terminals

To apply the latest surcharge rates, you must update the configuration on your terminals each time you change your rates.*

 

 

 

 

 

Process a Tip

1. Make sure you have enabled Tipping on the terminal first
   
2. Select the Fast Payments button on POS (the lightning bolt)
   
3. Customers will be presented with the option of 5%, 10%, 15%, a custom amount, or to skip
   
   
   

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Payment and Payout reports for Lightspeed Payments

Once Lightspeed Payments is activated, you can view your payment and payout reports through the Financial Services Merchant Portal. 

Important Note: The data presented is not updated in real-time; it generally reflects transactions up to the close of business on the previous day. For instance, if today is Wednesday, the data you see will be up to Tuesday.

We are aiming to provide real-time data by April 2024. 

Financial Services Merchant Portal

The Overview page provides a concise summary of your financial activities. It displays your current balance, which represents funds not yet allocated to a payout. Additionally, the page details your most recent payout, including the amount and the date it was initiated.

Note: At this time, the nature of this report can be somewhat misleading due to the delay in payment data. By the time we receive and process the payment data, it has usually already been issued as a payout, unless the amount is too small to qualify for one. We aim to correct this in April 2024. 

At the top of the page, you'll find links to the Payments and Payouts sections. These offer more detailed views of the previews available on the Overview page.

In the Payments section, you can examine each transaction made via Lightspeed Payments. Clicking a transaction's timestamp provides further details about the transaction, including which POS device was utilized and the identity of the user who processed the transaction. Additionally, by selecting the Order ID or Payment ID, you will be directed to the Sales Feed receipt corresponding to the sale associated with that payment.



In the Payouts section, you can view a list of all payouts deposited into your designated bank account. Selecting a specific payout provides a detailed breakdown of all transactions included in that payout.

 

 

 

Important Note:

The Insights Lightspeed Payments reports are being phased out.

Reports for Lightspeed Payments are now found within the Financial Services Merchant Portal.

Starting in March 2024, merchants activating Lightspeed Payments may not see related data within Insights.

For existing merchants, these reports remain functional but will be deprecated after April 2024.

 

Insights 

Your Transactions Summary shows your transaction amounts within a specified timeframe and displays trends over time.

 

Your Settlement Summary shows an overview of your net deposit over a nominated time period and the associated fees.

 

 

Created time	This is when the payment was processed on POS with the customer.
Transaction Status	The transaction status can be success, pending, or declined.
Settlement Status	A settlement status can be paid, pending, in-transit, failed, cancelled or unknown.
Net Amount	This is the amount that you receive as the merchant after fees are taken.
Transaction Fee	This is the amount that we, Lightspeed, are charging for that transaction.
Amount	This is the combined total of the amount charged to a customer plus the transaction fee.
Last 4 digits	This is the last 4 digits of the card used by the customer.
Transaction type	A transaction type can be a sale, refund, chargeback or void.

 

Monthly Tax Invoice

On the 2nd of every month, the billing owner will receive an invoice for their Lightspeed Payments transaction fees. Transaction fees are deducted prior to settlement, so there's no need to make any additional payments.

This invoice details each settlement’s transaction fees and their GST component for reconciliation and tax purposes.

 

 

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What's next?

Ready to set up surcharging? Follow the steps in the Lightspeed Payments - Surcharging guide. 

Get an overview of the process so you can better understand when to expect your funds, check out our Getting Paid guide.

 

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Frequently Asked Questions about Payments

If I have a problem, how do I reach Support?

Select the '?' in the bottom left corner anywhere in Lightspeed POS or Back Office, and select 'Talk to the support team'.

Then select 'Payments', and you'll be connected with a payments expert.

Where is Lightspeed Payments available?

Currently, Lightspeed Payments is only available in Australia.

How do I see how much is being deposited in my account?

Open the Financial Services merchant portal and select the Payouts section. 

 

Can I pair multiple Lightspeed Payment terminals to one POS register?

Currently, one register cannot have more than one terminal paired. However, several registers can be paired to one terminal.

My terminal has an inbuilt printer - how can I use this?

Integrated payments will provide a 'customer copy' on the receipt printer for the POS regardless of whether the terminal has an inbuilt printer or not. The inbuilt printer will only work for 'standalone' payments and not integrated ones for now.

Can Lightspeed Payments be linked to a Tyro bank account?

No. Only Tyro products can be linked to a Tyro bank account.

 

What is the transaction fee for each card type?

The fee is static for the majority of credit cards at the rate you were quoted.

 

Can I restrict certain card types, e.g. Amex?

Yes.  To prevent customers from paying with certain card schemes, please reach out to Support with your request and your terminal ID. 

Can I set a Static IP address for my terminals?

Yes, setting a Static IP address for your terminals is possible. The preferred method is to have your network administrator implement DHCP Static Mapping on your router, as this approach tends to minimise issues later on. However, if you're informed about the potential risks, you can also configure this directly on the terminal.

Should your terminal experience connectivity issues afterwards, we advise switching back to DHCP. While Static IP addresses are effective when correctly set up, they can cause significant difficulties if not. Our support team cannot assist with networking problems.

For the Smart Terminal with Printer (Formerly known as S1F2):

1. Tap the Settings icon.
2. Enter the Admin PIN (default is 5773).
3. Navigate to Network -> Wifi.
4. Click the cogwheel next to your Wifi network, then tap the Pencil icon to enter Edit mode.
5. Proceed to Advanced Options.

For other terminals:

1. Access the Admin screen (use the keypad: press 9 followed by the Green Circle key; for touchscreen terminals, press the Menu button and then select Admin).
2. Enter your Admin PIN (default is 5773).
3. Select Network, then Wifi, and choose your network.
4. Look for the IP Settings option, turn off the DHCP switch, and then enter your details. To input a period (.), press "1" twice.

Will the 4g backup internet on my terminal automatically get enabled if my internet goes down?

Yes, your Lightspeed Payments terminal is designed to automatically switch to 4G backup internet if it loses WiFi connectivity due to your router being down. However, if your router's WiFi remains stable but loses its internet connection, the terminal will not switch to 4G automatically, as it will still be connected to the WiFi network. To ensure your terminal can process transactions via 4G in such scenarios, you'll need to manually turn off the WiFi on the terminal. Here's how you can do this:

For P400 (no longer sold) and e285p (phased out) terminals:

1. Access the Admin menu by pressing 9 followed by the enter key.
2. Enter the passcode 5773.
3. Select "Network".
4. Choose "Wi-Fi" and use the Wi-Fi toggle switch to turn Wi-Fi off.

For Smart Terminal with Printer (Formerly known as S1F2):

1. Go to "Settings" > "Network".
2. Enter your passcode.
3. Select "Wi-Fi" and use the Wi-Fi toggle switch to turn Wi-Fi off.
4. By disabling WiFi, you ensure that your terminal can automatically utilize 4G to process transactions when your internet connection is disrupted.

Where can I find the user manuals for my terminal?

If you need guidance on using Adyen terminals, you can find the user manuals on Adyen's official website. Here's a list of terminals and their corresponding manuals:

• V400m User Manual (Model no longer sold)
• Smart Terminal with Printer (Formerly known as S1F2) User Manual
• e280 User Manual (Model already phased out)
• P400 Plus User Manual (Model no longer sold)
• e285p and e285 User Manual (Model phased out)