How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Setting up Lightspeed Payments

The POS + Payments All-in-One Solution to run and manage your business.

Payments are automatically pushed to the payment terminal and back, ensuring every purchase amount is correctly displayed, paid and recorded inside the POS, reducing double handling, risk of errors and administration.

  • Contactless - Let guests tap their cards and mobile devices to pay
  • Safe and secure - End-to-end encryption and built-in PCI compliance. 
  • 24/7 Support - We’ve always got your back with one support team for POS and Payments.

 


What's In This Guide?


Before you begin

  • If using iOS or Android devices, you also will need to download the latest version of the Lightspeed POS App on all your iPads.
    • Lightspeed Payments is compatible with Apple devices running iOS 16 and Android devices running Android 10 and above.
    • Lightspeed Payments is also compatible with desktop devices with Google Chrome as their browser. 

 


Set up Lightspeed Payments

 

Enable Lightspeed Payments

  1. Go to Back Office, and select Integrations.
  2. Then find and select Lightspeed Payments.
  3. Once opened click 'Enable'.

    Screenshot

     

    Payments_Enable.png



Connect a terminal to Wi-Fi

 

Smart Terminal with Printer Smart Terminal Verifone P400 Verifone v400

Smart Terminal with Printer

(Formerly known as S1F2)

 Smart Terminal

(AMS1)

p400

(No longer sold)

v400

(No longer sold)

Video Setup Guide Video Guide Coming Soon Video Setup Guide Video Setup Guide

 

 

Smart Terminal with Printer (Formerly known as S1F2)

Screenshot
The unit can be powered on with the power button on the side of the device. It may require charging beforehand (the port is located just to the right of the power button on this image behind a rubber flap).

Paper can be loaded by opening the paper latch as shown.
Note: Integrated payments do not print automatically for O-Series, only Standalone payments. Customer receipts are printed on the POS printer.
Upon first boot, the terminal will prompt you to connect to your Wi-Fi network.
Simply select the same network your iPad uses and enter your Wi-Fi password.

Note: If this is not the first time you've booted the terminal (and you need to change Wifi networks) go to Settings -> Network -> 5773 -> Wifi and then select your Wifi network.
Screenshot
Once the system shows it is connected to your Wi-Fi, hit the back arrow on the bottom left corner of the screen
Screenshot
Once completed, your terminal will confirm it's assigned store. Press the blue tick
Screenshot
The system will then pull down various updates. This can take quite a while (up to 20 minutes) and it may reboot a few times during this process.
Screenshot
Once this screen appears, the terminal is boarded, connected and ready to go - it just needs to be paired to your POS. The serial number (for pairing) is on the base of the terminal.
PXL_20230627_082941013.jpg

Smart Terminal (AMS1)

 

Smart Terminal

Before you can pair your Smart Terminal to your Lightspeed account, you’ll need to make sure it is charged and set up.

The Smart Terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards.

Always use the charging cable and the region-specific power plug provided by Lightspeed.

  1. Plug the USB charging cable into the terminal and a power source. You can continue with the setup while the battery charges. To prevent damage to the USB-C charging cable and charging port, follow these guidelines:
    • Insert and remove the charging cable by holding the end that connects to the terminal or the power plug, rather than pulling on the wire. Avoid using excessive force to insert or remove the charging cable.
    • Don't insert or remove the charging cable at an angle. The charging cable should be able to move freely.
    • Always inspect the charging cable and the charging port on the payment terminal for foreign objects or water before inserting the cable. If the terminal operates in areas of high humidity, dust, or food residue, consider using a charging station to prevent damage to the charging port.
  2. Press and hold the Power button until the display turns on.
  3. On the Welcome screen, select your preferred language.
  4. Tap the right arrow button on the screen.

Once you’ve turned on the terminal and selected your preferred language, set up its Wi-Fi connection.

 

Connecting the terminal to your Wi-Fi network

To connect your terminal to your Lightspeed account, you'll need to make sure it's connected to your network via Wi-Fi.

  1. On the Setup Wi-Fi screen, select the + sign.
  2. Turn on the WLAN toggle switch.
  3. Select your Wi-Fi network from the list, or select the + sign and add the name (SSID) of your Wi-Fi network.
  4. Enter your Wi-Fi password and tap Connect.
  5. Tap OK.

You’ll know your terminal is connected to your network when you see a Wi-Fi symbol at the top of the screen.

If you are asked for an Admin Password, it is 5773 by default.

e285p (phased out), p400 and v400 (No longer sold)

The steps to add Wi-Fi for these terminals are all identical, the only difference is the screen size and button placements.

Screenshot

Power on the device by holding down the circle "Confirm" button.
Screenshot
Once powered on, the unit will need to be configured. Press the 'Connect' button or the circle 'Confirm' button on the keypad.
Screenshot
Swipe down to and press "Wi-Fi"
Screenshot
Tap the switch icon to turn Wifi on
Screenshot
Click the + icon to add a connection
Screenshot
After scanning is complete, select the Wi-Fi network you wish to connect to. 
Screenshot
Provide your Wi-Fi password and press the circle 'Confirm' key.
Screenshot
After making the connection, you will see a Wi-Fi logo on the top left of the screen, and your Wi-Fi connection will have a green dot next to the name. This confirms the connection is active.

Press the red 'X' button on your keypad to leave the Wi-Fi menu.
Press it again to leave the admin menu and go to the home screen.
Screenshot
We now need to board the terminal. Press the green circular 'Confirm' button on the keypad to proceed. The device will move to a loading screen and download updates. This process can take up to 15 minutes. Once done it will show a 'Lightspeed Payments' screen and you can continue to the Pairing Terminal to POS section.

Like the Smart Terminal with Printer (Formerly known as S1F2), the serial number for the terminals can be found on a sticker on the base of the terminal. The P400 is shown as an example here:
Screenshot

Assigning your terminal to your store

Once connected to Wifi and downloading updates, your terminal may present you with either of the following screens.

A message saying "Unable to setup" or "No store assigned" means there is an issue in the boarding process. You will need to Contact Lightspeed Support to get this resolved.

Alternatively, you may see a screen with a QR code like so:

This is a relatively simple process to complete.

Simply go to Back Office, select Financial Services -> Terminals -> Add a Terminal




Then on the screen that pops up, enter the code on the screen of the terminal you wish to assign.

The terminal will display a loading spinner, before showing the Lightspeed logo.

Once you see the Lightspeed logo, you are ready to proceed.

Pair the payment terminal with POS

  1. Go to POS on any register that you wish to connect to a Lightspeed Payment terminal.

  2. Select ‘Lightspeed Payments’ on the left sidebar menu.

    Pairing_2___step1.png

  3. You will see a window showing all the terminals associated with your account.

    If don't see your terminals displaying, select Refresh terminal info from the bottom of the window.

    Find the terminal that you want to pair to this register, based on the Serial Number and/or Model of the terminal.

    The serial numbers can be found on the back of certain terminals or can be found on the device by selecting the number 5 and then pressing the green Enter button.

  4. Once found select Pair terminal


    Pair_Terminal.png

  5. Wait for POS to pair to your Payment Terminal
    Screen_Shot_2021-08-10_at_5.13.40_pm.png

  6. You're all set! At this point, it's best to process a payment through the POS to ensure your devices are set up to perfection and everything is ready to go. Selecting Lightspeed Payments at checkout will allow you to send the payment to the terminal.
    Screen_Shot_2021-08-10_at_5.17.49_pm.png

What's next?

Once your terminals are set up, we recommend processing a payment immediately. See instructions Process payment on POS here. 

Why? Your first payout can take up to 5 business days. 

Process a nominal amount e.g. $10 payment immediately, to kick start the payout process. Once cleared, you will receive your payments the next business day. For more detailed information on getting paid, check out our Support Guide: Getting Paid


Want to enable Surcharging? Read this guide!
Need to enable Pay@Table? Read this guide!
Want to use Moto payments? Read this guide!

 


 

Navigating your Lightspeed Payment Terminal

 

Accessing the Admin Menu

The admin PIN is 5773.

On the Smart Terminal with Printer (Formerly known as S1F2)

Simply press the Settings button


For any other terminal:

  1. Select 1 and then the Confirm key.
Admin_P400_plus.png Admin_e285.png
As seen on the P400plus and v400m (These models are no longer sold) As seen on the e280 and e285 (These models are phased out)

 

 

 

Accessing the Device info

To view information about the terminal:
  • Press 5 and then the Confirm key.
    (For the Smart Terminal with Printer (S1F2) it's just inside the Settings button)

Device_Info.png

A screen similar to the one shown here appears with the following:
  • Model, serial number, and IP address of the terminal.
  • Software version and configuration version that the terminal currently uses.
  • Merchant account and store that the terminal belongs to.

 


Unpairing a Payment Terminal from your POS

If you wish to make your Lightspeed Payments terminal available for another register - simply go to the Lightspeed Payments option in the POS menu.
Pairing_2___step1.png

Select 'Unpair' on the terminal paired to your device.


Screen_Shot_2021-08-10_at_5.56.01_pm.png


Process payment on POS

 

Set up Fast Checkout

For the fastest checkout experience, we recommend you choose Lightspeed Payments in Site Information. The Fast Payments on POS guide for more info. 

1. Go to My Site > Site Information

2. Under Site Payment options, choose Lightspeed Payments

Site_Fast_Payments_.png

 

Check out with Fast Checkout

1. After entering an order, select the Fast Payments button on POS (the lightning bolt)
Fast_Payment_POS.png

 

2. On the terminal, tap, swipe or insert the customer's card
Processing_Payments_waiting.png

3. Confirm the payment was successful 
Processing_Payments_complete.png


Set up Tipping

Enabling tipping on terminal

Before you can start accepting tips on your Lightspeed Payments terminals, you must first enable Tipping from the Lightspeed Back Office.

Please note that if your user does not have 'Admin' permissions, an Admin will need to grant you the Manage Lightspeed Payments permission to adjust this.

  1. After you enable Lightspeed Payments, you will be able to access the Settings page
    Payments_Settings.png
  2. Scroll down till you see Terminal features
    Payments_Terminal_Features.png
  3. Enable Tipping

 

Update the configuration of your terminals

To apply the latest surcharge rates, you must update the configuration on your terminals each time you change your rates.*

 

models.png

 

Smart Terminal with Printer (Formerly known as S1F2)

  1. Press the Settings button
  2. Press Configuration
  3. Enter your Admin Pin (5773 by default)
  4. If a Configuration Update is available, you will see a blue Update button.

    a4c39ca9-3786-493c-8229-4e42d6fcf0bc.png

 

e285p (phased out), p400 and v400 (No longer sold)
  1. Select 1 and then the Confirm key to go to your terminal menu (For the E280 model, to get to the terminal menu, select the small square, bottom right Select Admin).
  2. Choose Config and then Update

This will restart your terminal. Once it has restarted, surcharging will be enabled.

*Your terminals will automatically update each night. However, to start surcharging immediately, follow the steps above. 

 

 

Process a Tip

  1. Make sure you have enabled Tipping on the terminal first
    Payments_Terminal_Features.png
  2. Select the Fast Payments button on POS (the lightning bolt)
    Fast_Payment_POS.png
  3. Customers will be presented with the option of 5%, 10%, 15%, a custom amount, or to skip
    LS_Paysments_Tip_Predefined_Dollar.png


Payment and Payout reports for Lightspeed Payments

Once Lightspeed Payments is activated, you can view your payment and payout reports through the Financial Services Merchant Portal


Important Note: The data presented is not updated in real-time; it generally reflects transactions up to the close of business on the previous day. For instance, if today is Wednesday, the data you see will be up to Tuesday.

We are aiming to provide real-time data by April 2024. 


Financial Services Merchant Portal

Screenshot 2024-02-28 at 6.20.00 pm.png

The Overview page provides a concise summary of your financial activities. It displays your current balance, which represents funds not yet allocated to a payout. Additionally, the page details your most recent payout, including the amount and the date it was initiated.

Note: At this time, the nature of this report can be somewhat misleading due to the delay in payment data. By the time we receive and process the payment data, it has usually already been issued as a payout, unless the amount is too small to qualify for one. We aim to correct this in April 2024. 

At the top of the page, you'll find links to the Payments and Payouts sections. These offer more detailed views of the previews available on the Overview page.

In the Payments section, you can examine each transaction made via Lightspeed Payments. Clicking a transaction's timestamp provides further details about the transaction, including which POS device was utilized and the identity of the user who processed the transaction. Additionally, by selecting the Order ID or Payment ID, you will be directed to the Sales Feed receipt corresponding to the sale associated with that payment.

paydetail.png

In the Payouts section, you can view a list of all payouts deposited into your designated bank account. Selecting a specific payout provides a detailed breakdown of all transactions included in that payout.

 

payoutdetail.png

 

 

Important Note:

The Insights Lightspeed Payments reports are being phased out.

Reports for Lightspeed Payments are now found within the Financial Services Merchant Portal.

Starting in March 2024, merchants activating Lightspeed Payments may not see related data within Insights.

For existing merchants, these reports remain functional but will be deprecated after April 2024.

 

Insights 

Your Transactions Summary shows your transaction amounts within a specified timeframe and displays trends over time.

Screenshot 2023-09-14 at 9.45.48 am.png

 

Your Settlement Summary shows an overview of your net deposit over a nominated time period and the associated fees.
Settlement_Summary.png

 

 

  Created time This is when the payment was processed on POS with the customer.
  Transaction Status The transaction status can be success, pending, or declined.
  Settlement Status A settlement status can be paid, pending, in-transit, failed, cancelled or unknown.
  Net Amount This is the amount that you receive as the merchant after fees are taken.
  Transaction Fee This is the amount that we, Lightspeed, are charging for that transaction.
  Amount This is the combined total of the amount charged to a customer plus the transaction fee.
  Last 4 digits This is the last 4 digits of the card used by the customer.
  Transaction type A transaction type can be a sale, refund, chargeback or void.

 

Monthly Tax Invoice

On the 2nd of every month, the billing owner will receive an invoice for their Lightspeed Payments transaction fees. Transaction fees are deducted prior to settlement, so there's no need to make any additional payments.

This invoice details each settlement’s transaction fees and their GST component for reconciliation and tax purposes.

 

Screenshot

 


What's next?

Ready to set up surcharging? Follow the steps in the Lightspeed Payments - Surcharging guide. 

Get an overview of the process so you can better understand when to expect your funds, check out our Getting Paid guide.

 


Frequently Asked Questions about Payments

If I have a problem, how do I reach Support?

Select the '?' in the bottom left corner anywhere in Lightspeed POS or Back Office, and select 'Talk to the support team'.

Then select 'Payments', and you'll be connected with a payments expert.

Where is Lightspeed Payments available?

Currently, Lightspeed Payments is only available in Australia.

How do I see how much is being deposited in my account?

Open the Financial Services merchant portal and select the Payouts section. 

 

Can I pair multiple Lightspeed Payment terminals to one POS register?

Currently, one register cannot have more than one terminal paired. However, several registers can be paired to one terminal.

My terminal has an inbuilt printer - how can I use this?

Integrated payments will provide a 'customer copy' on the receipt printer for the POS regardless of whether the terminal has an inbuilt printer or not. The inbuilt printer will only work for 'standalone' payments and not integrated ones for now.

Can Lightspeed Payments be linked to a Tyro bank account?

No. Only Tyro products can be linked to a Tyro bank account.

 

What is the transaction fee for each card type?

The fee is static for the majority of credit cards at the rate you were quoted.

 

Can I restrict certain card types, e.g. Amex?

Yes.  To prevent customers from paying with certain card schemes, please reach out to Support with your request and your terminal ID. 

Can I set a Static IP address for my terminals?

Yes, setting a Static IP address for your terminals is possible. The preferred method is to have your network administrator implement DHCP Static Mapping on your router, as this approach tends to minimise issues later on. However, if you're informed about the potential risks, you can also configure this directly on the terminal.

Should your terminal experience connectivity issues afterwards, we advise switching back to DHCP. While Static IP addresses are effective when correctly set up, they can cause significant difficulties if not. Our support team cannot assist with networking problems.

For the Smart Terminal with Printer (Formerly known as S1F2):

  1. Tap the Settings icon.
  2. Enter the Admin PIN (default is 5773).
  3. Navigate to Network -> Wifi.
  4. Click the cogwheel next to your Wifi network, then tap the Pencil icon to enter Edit mode.
  5. Proceed to Advanced Options.

For other terminals:

  1. Access the Admin screen (use the keypad: press 9 followed by the Green Circle key; for touchscreen terminals, press the Menu button and then select Admin).
  2. Enter your Admin PIN (default is 5773).
  3. Select Network, then Wifi, and choose your network.
  4. Look for the IP Settings option, turn off the DHCP switch, and then enter your details. To input a period (.), press "1" twice.

Will the 4g backup internet on my terminal automatically get enabled if my internet goes down?


Yes, your Lightspeed Payments terminal is designed to automatically switch to 4G backup internet if it loses WiFi connectivity due to your router being down. However, if your router's WiFi remains stable but loses its internet connection, the terminal will not switch to 4G automatically, as it will still be connected to the WiFi network. To ensure your terminal can process transactions via 4G in such scenarios, you'll need to manually turn off the WiFi on the terminal. Here's how you can do this:

For P400 (no longer sold) and e285p (phased out) terminals:

  1. Access the Admin menu by pressing 9 followed by the enter key.
  2. Enter the passcode 5773.
  3. Select "Network".
  4. Choose "Wi-Fi" and use the Wi-Fi toggle switch to turn Wi-Fi off.

For Smart Terminal with Printer (Formerly known as S1F2):

  1. Go to "Settings" > "Network".
  2. Enter your passcode.
  3. Select "Wi-Fi" and use the Wi-Fi toggle switch to turn Wi-Fi off.
  4. By disabling WiFi, you ensure that your terminal can automatically utilize 4G to process transactions when your internet connection is disrupted.

Where can I find the user manuals for my terminal?

If you need guidance on using Adyen terminals, you can find the user manuals on Adyen's official website. Here's a list of terminals and their corresponding manuals:

 

 

 

Past Updates