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Advanced settings on Lightspeed Ordering

Customise your online store for flawless workflows, menu design and extra automation features with Lightspeed Ordering (powered by Bopple) advanced settings.

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Before you begin

You’ll need: 

  • A Lightspeed POS plan and a Lightspeed Ordering plan
  • Your online menu created in Lightspeed Back Office

What's in this guide

Pass-thru Printing | 1 min

Allow pre-orders when store is closed | 2 mins

Allow customers to schedule delivery orders | 2 mins

Set time restrictions on fulfilment types | 3 mins

Product countdown | 5 mins

Time restrictions on product categories | 2 mins

Set open times for special dates and holidays | 2 mins

 


Workflow settings

Streamline the repeatable processes in your service.

Pass-thru Printing

Let your orders go straight to production. As the name suggests, Pass-thru Printing allows orders to pass through without the need to be approved manually by ‘Marking as Ready’ on POS. During peak periods, this will be super helpful when you need all hands on deck and nothing slowing you down.

When you’re happy that your orders are flowing through nicely, ask Lightspeed Support to switch this feature on.

Allow pre-orders when store is closed

The Always Online feature allows customers to submit pre-orders outside of your trading hours to be fulfilled within your trading hours, even when your POS is off. For example, if you are only open for breakfast, a customer could order their breakfast for the next day, the night before. 

Requirements

  • Your venue's times must be configured correctly to reflect physical hours
  • At least one of your order types must allow scheduling
  • The Always Online feature is not supported on mobile iOS and Android apps. I.e. the customer must order through your web store (not via the Bopple app)
  • The Always Online feature applies to your whole menu, it cannot be restricted to specific categories

Set up always online: 

  1. Store settings > Fulfilment
  2. Switch On the Fulfilment Type
  3. Scroll down to Preferences and switch on Always online
Note - For Always Online delivery orders, you must first switch ON Scheduled delivery orders, allowing customers to schedule delivery orders for fulfilment during your regular trading or custom delivery hours. See Allow customers to schedule delivery orders for more information.

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Allow customers to schedule delivery orders

Allow customers to schedule orders for fulfilment during your regular trading or custom delivery hours.

Requirements

  • Your venue's times must be configured correctly to reflect physical hours
  • The scheduling delivery orders feature is not supported on mobile iOS and Android apps. i.e. the customer must order through your web store (not via the Bopple app)

Set up schedule delivery orders: 

  1. Store settings > Fulfilment
  2. Switch On the Delivery fulfilment type
  3. Adjust the Advance notice and Advance scheduling fields. 

Unless you require more than a day’s notice to fulfil orders, we recommend leaving this set to 0 days to allow same-day orders.

Leave the advanced scheduling field set to 0 days to allow same-day scheduling only. For future dated orders, specify the maximum amount of days.

 

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Set time restrictions on fulfilment types

Want to remain open for in-house dine-in but only open for delivery in the afternoon?

To set specific hours for order types, follow these steps: 

  1. Go to Back Office
  2. Select Store Setting, then select Fulfilment
  3. Select Customise Availability
  4. Select Custom hours for pick-up/delivery orders
  5. Fill Hours and hit Save

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Menu settings

Take advantage of Lightspeed Ordering’s full suite of features to create a menu that works for you and your customers. 

Product countdown

Set limits on product stock availability. This functionality is available on request, submit your request to help.bopple.com/contact. 

Note - This is not integrated into your Lightspeed inventory and will not update your stock count. It is managed solely within Bopple.

Need to know:

  • Stock must be managed on every single menu item, yes, even those that aren't closely tracked
  • When enabled, all stock will be set to 0, so this should be set up outside of store hours
  • Stock can only be tracked at the product level, i.e. not on variants, modifiers/options
  • No automated top-ups. Stock must be updated manually in Lightspeed Ordering when needed

Once enabled you can add stock to each product in Lightspeed Ordering Back Office

  1. Go to Menu > Products
  2. Select a product
  3. Enter the stock amount in the stock field
  4. Hit Close to save

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Time restrictions on product categories

There may be cases where you want to restrict the availability of certain categories to particular times of day, like restricting your Breakfast category from 7 am to 11 am.

  1. Go to Back Office > Store settings
  2. Select Hours
  3. Select Product Category Hours
  4. Add your product category hours as you would your regular trading hours. The description you add here should be related to the category name, e.g. Breakfast Service.Screen_Shot_2021-12-06_at_8.34.54_am.png
  5. Go to Menu
  6. Select Categories
  7. Find the category you are wanting to assign the hours to and select Change availability

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Store settings

Manage your online store with the same flexibility as your brick-and-mortar venue.

Set open times for special dates and holidays

Once you've set up your opening hours on Lightspeed Ordering, you can set up some special times for future dates where your regular hours don't apply. E.g. public holidays. 

Using Special Dates, you can indicate that the venue is completely closed that day or you can enter restricted hours. 

  1. Go to Store Settings and select Hours from Lightspeed Ordering's Back Office
  2. Select Special dates
  3. Select + Add special date
  4. Enter a special name for the entry (eg. Christmas Day) and the date. To open on this special date, select the Closed option and then select Open. If you select Open you will need to enter your non-standard hours for that day. To close on this special date, leave the option as Closed.
  5. Select Save Screen_Shot_2021-12-06_at_8.44.03_am.png

 

What’s next?

Learn how to Maintain your Online Menu to keep it polished and up-to-date. 

 

FAQs

How do I direct customers to a specific category in my Online Menu?

This is a great workflow for dual-faceted businesses. Let's say you want to set up a takeaway coffee station with QR codes separate from the order-at-table QR codes so that the coffee station will direct to the coffee category and the table to food.

To direct customers to a specific category, generate a QR code that follows the URL structure below:

https://bopple.app/”BoppleID or Restaurant Name”?category_name=“Category Name”

 

 

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