How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Invoice & billing FAQs

 

Looking to understand charges on your invoice? Check out these FAQs below, if you still have questions, email billing@kounta.com. 

 

Can I change the email Lightspeed invoices get sent to?

For security reasons, Lightspeed will only send invoices to the Site Owner.

 

Can I change or cancel my Lightspeed subscription?

You can easily upgrade or downgrade your account if you find another plan suitable for your needs. The Manage Lightspeed Subscription - Upgrade / Downgrade / Pause / Delete Site guide walks you through how you can change your subscription.

 

How do I update my billing payment method?

If you are the Site Owner, you can easily update your payment method, follow the steps in the Update your Billing Payment information guide. Only Site Owners can change the payment method linked to a subscription. 

 

I am on an Essentials plan, why does my invoice say that I am being charged $60? 

The Sell POS Plan is $60 in value. For Essentials customers, coupons have been applied to your account which deducts $60 each month from the cost of the plan. On your invoice, you will see that with the deductions, the amount owed for POS is $0.

 

How can I check that coupons have been applied to my plan?

Go to your Invoices tab from Back Office and select an invoice to expand the details. On the invoice, you will see a line item for any coupons that have been applied. 

 

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Can I get a refund for my subscription?

Reach out to billing@kounta.com to request a refund, you must provide the reason, detail and any supporting evidence. Refunds are managed on a case-by-case basis. 



Can I transfer my site to someone else?

Yes. If you are planning on selling your business to a new owner, or are buying an existing business, you can transfer the ownership of a site. Find out how by following our  Transferring Ownership of a Site guide. 

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