Whats in this guide

Locating your your serial number

Do a manual payment independent of Lightspeed integration

How do I find out which account my deposits will go to?

Change my bank account details

Perform a refund on Lightspeed Payments via POS

Pair multiple Terminal to one POS

Reconnect the LS Payments terminal if the integration drops out

Using my terminal work offsite

Do a refund manually via the LS terminal

Seeing my transaction data appearing in INSIGHTS

Locate the last transaction on the terminal

Performing a factory reset

My terminal disconnected with the pos during a sale

Before you begin

This is a general frequently asked question page. Typically this will cover technical aspects of the Terminals we offer: v400,  p400, e280 and e285.

I have linked below a few other commonly referenced guides

• Boarding and Pairing process
• Surcharging
• Getting Settlement

Locating your serial number

The serial number is also on the back of each device.

• v400 and p400 have serial underneath
• e280 has the s/n on the back in small print
• e285 has it under the plastic half-case

Do a manual payment independent of Lightspeed integration

You can initiate a manual payment by entering the value of the transaction on the terminal.

To take a payment from a standalone terminal:

e280

1. Select small square bottom right
2. Select Admin.
3. Select payments
4. Enter the PIN 5773
5. Select normal payment
6. Enter the amount
7. Add/Skip the tip
8. Tap your card

e285, P400Plus, v400m

1. Press the green circle
2. Enter the amount
3. Add/Skip the tip
4. Tap the card

How do I find out which account my deposits will go to?

Our Payments Resolution team can help to provide the account you selected for your payouts. In order to get in touch with the team, please email payments.resolution@lightspeedhq.com

Change my bank account details

To change account details - we need this information:

• Account name (which must match the business's legal entity name)

• BSB

• account number

• First page of the bank statement as proof of account

Address request to

payments.resolution@lightspeedhq.com

Perform a refund on Lightspeed Payments via POS

This is quite similar to other terminal providers.

1. From POS, go to the three bar menu and select History
2. Select the transaction you wish to refund
3. Select 'Refund Sale' on bottom right
   
4. Select 'Refund Sale' again in centre screen
5. Select 'Lightspeed Payments' as the method
6. The refund will be processed without the requirement to request card.

Pair multiple Terminal to one POS

We don't support multi terminals to single pos at this time.
But we support multiple POS to a single terminal.

Here is the link to the Pairing process

Reconnect the LS Payments terminal if the integration drops out

First step is to Check IP addresses

1. On the terminal, hit 5, and confirm to check IP address

2. From POS, hit the three bar menu. Select Lightspeed Payments and you will be taken to the Lightspeed Payments Pairing screen

If the IP addresses do not match up, resync your terminal and Lightspeed app. 

1. From POS, go to the three bar menu and select Lightspeed Payments

2. Hit Refresh terminal info on the pairing screen.

3. Go back to POS, and go to the three bar menu, hit Sync 

Using my terminal work offsite

Not all terminals we supply have GPRS however if they can Pair/Hotspot it to a device it will work but they have to be in the same network (POS and terminal)

Note when you use Hotspot, the IP address can change, and after that, it may take 15min to update . So re-pairing back to onsite may take time.

Refer to the 'Reconnect the LS Payments terminal if the integration drops out' above.

Doing a refund manually via the Lightspeed terminal.

Short answer - no. This function in not available.

Manual Refunds can be seen as Risky Behaviour known as Refund fraud which involves the use of a terminal to issue a refund with no corresponding spend. It is often committed by employees crediting refunds to their own account.

Seeing my transaction data appearing in INSIGHTS

Transaction and settlement reports in INSIGHTS only populate after 24hours.
There is no Lightspeed report that is live that shows the status of individual transactions.

Locate the last transaction on the terminal

E280

1. Select small square bottom right
2. Select Admin.
3. Select Transactions

E285

1. Select 1 and then the Confirm key.
2. Select Transactions

v400

1. Select 1 and then the Confirm key.
2. Select Transactions

p400

1. Select 1 and then the Confirm key.
2. Select Transactions

Performing a factory reset

You can do this by removing the configuration and which will take it back to an un-boarded state

This will trigger a restart and when it comes back online you will need to start again with the boarding guide as if it were a new terminal. 

E280

1. Select small square bottom right
2. Select Admin.
3. Enter the Admin passcode 0856 and select the Confirm button.
4. Remove Config

E285

1. Select 1 and then the Confirm key.
2. Config > Remove Config

v400

1. Select 1 and then the Confirm key.
2. Config > Remove Config

p400

1. Select 1 and then the Confirm key.
2. Config > Remove Config

My terminal disconnected with the pos during a sale

If you have a transaction that is open on the POS but was successful on the terminal all you need to do is open the order and check out again using Lightspeed Payments as the method.

The POS will reach sync with the status of the transaction on the terminal and resolve the open order issue.