Whats in this guide
Locating your your serial number
Do a manual payment independent of Lightspeed integration
How do I find out which account my deposits will go to?
Change my bank account details
Perform a refund on Lightspeed Payments via POS
Pair multiple Terminal to one POS
Reconnect the LS Payments terminal if the integration drops out
Using my terminal work offsite
Do a refund manually via the LS terminal
Seeing my transaction data appearing in INSIGHTS
Locate the last transaction on the terminal
My terminal disconnected with the pos during a sale
Before you begin
This is a general frequently asked question page. Typically this will cover technical aspects of the Terminals we offer: v400, p400, e280 and e285.
I have linked below a few other commonly referenced guides
Locating your serial number
The serial number is also on the back of each device.
- v400 and p400 have serial underneath
- e280 has the s/n on the back in small print
- e285 has it under the plastic half-case
Do a manual payment independent of Lightspeed integration
You can initiate a manual payment by entering the value of the transaction on the terminal.
To take a payment from a standalone terminal:
e280
- Select small square bottom right
- Select Admin.
- Select payments
- Enter the PIN 5773
- Select normal payment
- Enter the amount
- Add/Skip the tip
- Tap your card
e285, P400Plus, v400m
- Press the green circle
- Enter the amount
- Add/Skip the tip
- Tap the card
S1F2
- Press "Transactions"
- Press "New Transaction"
- Enter the PIN 5773
- Press "Payment"
- Enter the amount
- Press Continue and tap the card.
Note that these payments will not be recorded on your POS automatically, and sales paid for with this method should have a manual payment type set up to close the POS sale off with.
How do I find out which account my deposits will go to?
Our Payments Resolution team can help to provide the account you selected for your payouts. In order to get in touch with the team, please email payments.resolution@lightspeedhq.com
Change my bank account details
To change the bank account associated with your Lightspeed Payments account, contact payments.resolution@lightspeedhq.com.
Perform a refund on Lightspeed Payments via POS
This is quite similar to other terminal providers.
- From POS, go to the three bar menu and select History
- Select the transaction you wish to refund
- Select 'Refund Sale' on bottom right
- Select 'Refund Sale' again in centre screen
- Select 'Lightspeed Payments' as the method
- The refund will be processed without the requirement to request card.
Pair multiple Terminal to one POS
We don't support multi terminals to single pos at this time.
But we support multiple POS to a single terminal.
Here is the link to the Pairing process
Will the 4G backup internet on my terminal automatically get enabled if my internet goes down?
Your Lightspeed Payments terminal will only switch to 4G automatically if the wifi signal to the terminal has also disconnected due to the router being down. If your router's wifi system is still stable but the internet connection itself to the router has dropped off, the Lightspeed Payments terminal will stay connected to the wifi network and not automatically switch over. In order to ensure your Lightspeed Payments terminal is able to process standalone transactions through 4G it is important to also switch your wifi network on the terminal off.
To do this on V400 and e285p* terminals:
(*Note: the e285p uses the 3G network)
- Go to the Admin menu(9 + enter key) and use the passcode 5773.
- Select Network
- Select Wi-Fi and toggle Wi-Fi off using the Wi-Fi toggle switch.
To do this on S1F2 terminals:
- Select Settings > Network.
- Enter your passcode.
- Select Wi-Fi and toggle Wi-Fi off using the Wi-Fi toggle switch.
Reconnect the LS Payments terminal if the integration drops out
First step is to Check IP addresses
-
On the terminal, hit 5, and confirm to check IP address
-
From POS, hit the three bar menu. Select Lightspeed Payments and you will be taken to the Lightspeed Payments Pairing screen
If the IP addresses do not match up, resync your terminal and Lightspeed app.
-
From POS, go to the three bar menu and select Lightspeed Payments
-
Hit Refresh terminal info on the pairing screen.
-
Go back to POS, and go to the three bar menu, hit Sync
Using my terminal work offsite
Not all terminals we supply have GPRS however if they can Pair/Hotspot it to a device it will work but they have to be in the same network (POS and terminal)
Note when you use Hotspot, the IP address can change, and after that, it may take 15min to update . So re-pairing back to onsite may take time.
Refer to the 'Reconnect the LS Payments terminal if the integration drops out' above.
Doing a refund manually via the Lightspeed terminal.
Short answer - no. This function in not available.
Manual Refunds can be seen as Risky Behaviour known as Refund fraud which involves the use of a terminal to issue a refund with no corresponding spend. It is often committed by employees crediting refunds to their own account.
Seeing my transaction data appearing in INSIGHTS
Transaction and settlement reports in INSIGHTS only populate after 24hours.
There is no Lightspeed report that is live that shows the status of individual transactions.
Locate the last transaction on the terminal
E280
- Select small square bottom right
- Select Admin.
- Select Transactions
E285
- Select 1 and then the Confirm key.
- Select Transactions
v400
- Select 1 and then the Confirm key.
- Select Transactions
p400
- Select 1 and then the Confirm key.
- Select Transactions
Performing a factory reset
You can do this by removing the configuration and which will take it back to an un-boarded state
This will trigger a restart and when it comes back online you will need to start again with the boarding guide as if it were a new terminal.
E280
- Select small square bottom right
- Select Admin.
- Enter the Admin passcode 0856 and select the Confirm button.
- Remove Config
E285
- Select 1 and then the Confirm key.
- Config > Remove Config
v400
- Select 1 and then the Confirm key.
- Config > Remove Config
p400
- Select 1 and then the Confirm key.
- Config > Remove Config
My terminal disconnected with the pos during a sale
If you have a transaction that is open on the POS but was successful on the terminal all you need to do is open the order and check out again using Lightspeed Payments as the method.
The POS will reach sync with the status of the transaction on the terminal and resolve the open order issue.