How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

iOS - Websockets Issues

We're still investigating at a deeper level, however we have seen some reports of iOS users of Lightspeed not having online orders arrive promptly in their POS device which seems to be resolved by manually pressing the Sync button.

If you are experiencing this please try the following steps on all your iPads (and other iOS devices where the app is used.)

(If you are seeing this issue on Android or Chrome, please contact - but we are not aware of this issue impacting non iOS systems)

Step 1: Go to Settings


Step 2: Scroll down to 'Point of Sale' then turn on 'Enable websocket refresh upon returning to App'


That should be all you need - just go back to POS after enabling this switch.


The steps below are optional; and should only be required if you still see further issues after trying the above.

Step 3: Scroll up to Safari, click Advanced​


Step 4: ​Click Experimental Features


Step 5: The setting 'NSURL Session WebSocket' needs to be turned off (in this image it is turned on so click it to disable the feature)


Step 6: Click 'Advanced' to go back


​​Step 7: Click 'Safari' to go back further


Step 8: Click Clear Website History & Data


- Open the Lightspeed app again.

- Login to Back Office.


Once logged in:


- Click POS on the top right corner of the screen

- If prompted, confirm your company and site

- Select your register and if prompted, confirm that you wish to 'Use This Register'


If you see further issues, please contact 


Was this article helpful?
3 out of 4 found this helpful