We're still investigating at a deeper level, however we have seen some reports of iOS users of Lightspeed not having online orders arrive promptly in their POS device which seems to be resolved by manually pressing the Sync button.

If you are experiencing this please try the following steps on all your iPads (and other iOS devices where the app is used.

(If you are seeing this issue on Android or Chrome, please contact support@kounta.com - but we are not aware of this issue impacting non iOS systems)

Step 1:
First, completely exit the Lightspeed app (double tap iPad home button, then swipe the Lightspeed App up)

Step 2: Go to Settings

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Step 3: Scroll down to 'Point of Sale' then select 'Repair on Next Launch'

Step 4: Scroll up to Safari, click Advanced​

Step 3: ​Click Experimental Features

Step 4: The setting 'NSURL Session WebSocket' needs to be turned off (in this image it is turned on so click it to disable the feature)

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Step 5: Click 'Advanced' to go back

​​Step 6: Click 'Safari' to go back further

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Step 7: Click Clear Website History & Data

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- Open the Lightspeed app again.

- Login to Back Office.

Once logged in:

- Click POS on the top right corner of the screen

- If prompted, confirm your company and site

- Select your register and if prompted, confirm that you wish to 'Use This Register'

If you see further issues, please contact support@kounta.com