There’s nothing worse for a venue than losing a docket and a customer not getting their order. Instead of having to reprocess the whole order, Lightspeed lets you reprint dockets directly from POS.
Being able to reprint the docket, or print again, solves other common docket printing issues, such as if:
- The docket itself was never printed due to an issue with the printer
- A customer requests to amend an existing order and staff wants to reprint the whole docket instead of amending items
- The docket gets wet or spoiled
This guide walks you through how to reprint a docket if the sale has been completed, if the sale is on hold, or if it is an account sale.
Before you begin
You’ll need:
- To be logged into Lightspeed POS
- Logged in as a user who has Reprint Dockets permission
- Your printer to be connected to POS, loaded with paper and ink
How to reprint dockets
Reprint docket for open orders
When you ‘Send’ orders, this creates an open order. Follow these steps to reprint the open order docket.
- Hit Orders. You can also hit Tables, if you have Tables feature enabled.
- Select the order that you want to reprint and you will be taken to the sales screen
- Hit the Settings wheel on the bottom-right
- Choose Reprint Docket
- Choose the items you want to reprint, or Select all
- Hit Reprint to confirm
Success! You will see the confirmation message “The items are reprinted”.
Reprint for completed sales
Orders that have already been checked out are completed. Follow these steps to reprint the closed order docket.
- Select the three-bar POS menu on the top right
- Select History
- Choose the order that you want to reprint. You may have to scroll down to find the order.
- Review the order in the orders panel
- Hit the Settings wheel
- Hit Reprint Docket
- Choose the items you want to reprint, or Select all
- Hit Reprint to confirm
Success! You will see the confirmation message “The items are reprinted”
Reprint for account sales
From the POS sales screen, you can find orders that have been put on account.
- Select the three-bar POS menu on the top right
- Select Accounts
- Choose the account
- Choose the order
- Hit the Settings wheel
- Hit Reprint Docket
- Choose the items you want to reprint, or Select all
- Hit Reprint to confirm
Success! You will see the confirmation message “The items are reprinted”.
What’s next?
Are staff still writing on dockets when there’s a change or keying in errors? Learn how to Edit an order with Lightspeed. Once you’ve edited an order, you can reprint the docket and it will look neat and tidy. A tidier docket can often mean fewer mistakes!
Frequently asked questions
Why can’t I see the Reprinting Dockets option?
It’s likely you do not have Reprint Dockets permission. The Site Owner, or staff with Admin permissions, can adjust your permissions and user settings.
Is there a time limit for reprinting an order?
You can not reprint completed, open or account sale dockets that are more than 12 hours old. If the order is placed more than 12 hours old you will see an error message, You can only reprint dockets of orders that were placed in the last 12 hours.
Which printer will the docket print from? Can I reprint to a different printer?
The docket will print from the same printer that it was originally sent to. At this time you can not redirect the docket to send to a different printer. If the original docket did not print due to a printing error, You should attempt to fix the printer issue before you reprint the docket.
How many times can I reprint the docket?
From when the order was processed, you have unlimited reprints for the next 12 hours. In the same vein, you can not cap how many times staff can initiate a reprint.
What does a reprinted docket look like?
Reprinted dockets have “Reprint” at the top of the docket. The image below shows the reprinted docket on the right.
