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Lightspeed Payments Application FAQs

Completing the application for Lightspeed Payments swiftly and accurately ensures you can start processing transactions sooner rather than later. 

Applications for Lightspeed Payments are generally approved within a few moments, so it’s crucial to ensure your application is complete and accompanied by any relevant supporting documentation. We will reach out to you via email if you need to provide additional documentation before we can release your payouts.

To help make the process as smooth as possible, we’ve answered some of the most frequently asked questions. 


Why have I received a ​​PCI compliance email?

The payment card industry data security standards (PCI DSS) were established by the PCI Security Standards Council (SSC) to protect cardholder data.

All of the hardware and software that Lightspeed Payments provides is PCI compliant. However, there are certain steps you'll need to take to make sure you are handling sensitive card information responsibly.

Please head to our About PCI compliance page for more information on the requirements and Lightspeed’s policy. 

Note - As a business that accepts credit cards, you will be required to complete a PCI DSS Self-Assessment Questionnaire. It can be an alternative to the VikingCloud (formerly known as SecureTrust) PCI Compliance process. Lightspeed provides the VikingCloud service free of charge to you.

How long does it take to process the Payments application?

Once you have completed your digital Payments application form (which takes 5-10 minutes), your application is instantly assessed and decision will be provided within moments. Most customers who submit complete and accurate information are fully approved on the spot and can start trading as soon as they have ordered hardware.

However, if the underwriting team requires further information or documentation, they will reach out to you with further instructions. If your application is considered urgent (opening in 2-5 business days, for example) we can flag this as a priority. 

How do I know if my application has been successful?

Upon submitting your application, you will see a screen like this:

⚠️ Take note of the status of your payouts, we may need to verify more details about your business. If so, we'll display this message and be in touch with you via email.

How do I order payments terminals?

Head to our Hardware Store to place your order. You are entitled to one free payments terminal per paid POS register assigned to your account. The discount is applied once you have entered your details and proceeded to check out. If you are prompted to enter credit card details, please get in touch with your Account Executive or Account Manager before proceeding.

What do I need to complete the application?

To ensure you have all the necessary documentation and information required for your application, please ensure you have the following to hand: 

  • All individuals who own 25% or more of the business must be listed on the Application. We require copies of valid IDs (in colour, front and back) dated within the last 12 months for each listed owner on the Application. These copies must be uploaded to the Application Form.
  • Your business banking document with your business entity name, bank logo and BSB and Account Number. The first page of your bank statement is preferred.
  • If your ABN is linked to a Trust, please also provide a signed copy of your Trust Deed, as we may validate the ownership details.
  • A proof of trade of the business being tied to the trading address. This can be in the form of a signed copy of the lease, a supplier invoice, utility bill, insurance certificate and/or social media that shows the address.

When will I receive the Payments terminals?

Once your Payments terminals have been shipped, you can expect to receive them within 3-5 business days. You will be sent a tracking/shipping link by email which you can use to check on the progress of your shipment. 

Note - You must complete the PCI screening questions to complete your Lightspeed Payments application. 

What's next?

Once you've received your terminals, you can start Setting up Lightspeed Payments. You can also learn more about Getting paid with Lightspeed Payments. You have the choice to configure Surcharging at your venue too, follow the Lightspeed Payments - Surcharging guide for more info. 

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