How can we help?

Lightspeed’s Help Centre is here to provide support, tips and troubleshooting

Using the Smart Terminal with Printer

This article will show you the features of our Smart Terminal with Printer.

Insert the receipt paper roll

  1. Pull up the cover of the paper roll compartment.
  2. Insert the paper roll making sure the paper sticks out a bit.
  3. Close the cover of the paper roll compartment.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button Description Passcode
Settings
  • Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal.
  • Network: enable and configure network connections. Enable airplane mode.
  • Configuration: view, update, or remove the configuration version.
  • Display: adjust the screen brightness.
  • Diagnostics: run network connection tests
  • No passcode required:
    • Device info
    • Diagnostics
    • Display
  • Admin & Settings passcode:
    • Apps
    • Configuration
    • Network
    • Device infoSoftware version
Transactions
  • History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction.
  • Totals: view and print a transaction totals report. Reset transaction totals.
  • New transactionRefundMOTO paymentMOTO refundManual key entry as a standalone terminal.
  • Transactions passcode required:
    • History
    • Totals
    • New transaction
  • Refunds passcode required:
    • New transaction > Refund
Payment
  • No passcode required.

Connect to Wifi

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    1. Turn Wi-Fi on or off using the WLAN toggle switch.
    2. Click on the ➕ to see a list of WiFi networks available.
    3. Choose the right network and enter the password to connect to the network.

Switching to 4G

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Toggle WLAN to Off

Use the USB-C charging cable

The Smart Terminal with Printer is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards. Always use the charging cable and the region-specific power plug provided by Lightspeed.

To prevent damage to the USB-C charging cable and the USB-C socket on the payment terminal, follow these guidelines:

  • Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
  • Don't insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
  • Don't bend or fold the USB-C charging cable.
  • Don't use excessive force to insert or remove the USB-C charging cable.
  • Always inspect the USB-C charging cable and the USB-C socket on the payment terminal for foreign objects.
  • If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station.

Was this article helpful?
0 out of 2 found this helpful